Tod Lipman
Sneads Ferry,NC
Overview
29
29
years of professional experience
Work History
System Administrator
General Dynamics
McLean, VA
08.2022 - Current
- Company Overview: Contractor for NGA Mission Center
- Currently assists as a System Administrator for the National Geospatial Intelligence Agency mission center in McLean, VA
- Provides direct technical support for approximately 1500 users worldwide
- Apply analytical processes to the planning, design, and implementation of new and approved information systems to meet the business requirements of NGA analysts
- Support the transition of 130 managers, front office staff, analysts, IT technicians, and completed the relocation project over the course of 2 weeks
- Uninstalled and reinstalled over 300 production systems, printers, plotters, and monitors without service interruption
- Load software and drivers, configuring network cards, testing, verifying and maintaining connectivity for multiple networks
- Coordinate with network technicians to optimize the network architecture and increased productivity and performance to complete the Windows 10 Deployment for over 800 system across 7 local and remote sites
- Contractor for NGA Mission Center
System Administrator
Leidos
McLean, VA
03.2018 - 08.2022
- Company Overview: Contractor for NGA Mission Center
- Currently assists as a System Administrator for the National Geospatial Intelligence Agency mission center in McLean, VA
- Provides direct technical support for approximately 1500 users worldwide
- Apply analytical processes to the planning, design, and implementation of new and approved information systems to meet the business requirements of NGA analysts
- Provides technical support and expertise in resolving the most complex customer problems and create technical procedures to inform other customers that are affected with similar problems
- Coordinated with network technicians to optimize the network architecture and increased productivity and performance to complete the Windows 10 Deployment for over 800 system across 7 local and remote sites
- Complete daily WALA reports and weekly ping reports for multiple networks by identifying and preforming corrective actions for workstations and printers that are unresponsive
- Diagnose, repair, and rebuild hardware and peripheral component failures of approximately 800 devices to include but not limited to desktops, printers, and scanners
- Contractor for NGA Mission Center
System Administrator
General Dynamics
02.2013 - 03.2018
- Company Overview: Contractor for NGA New Campus East
- Served as a System Administrator for the National Geospatial Intelligence Agency located at the main North Campus East Headquarters
- Supported the operational and management of multi-user information processing systems, peripheral equipment and associated devices for approximately 10,000 users
- Nominated and received a Technician of the Year award for outstanding performance and technical support of NCE users
- Resolved and completed over 1500 customer incidents per year through troubleshooting, diagnosing technical problems and conducted follow up measures to ensure quality and satisfactory services were provided
- Monitors the Remedy incident ticket database to ensure tickets are being resolved in an orderly and timely manner
- Assisted with the full infrastructure replacement project of all virtual desktop thin client workstations
- Contractor for NGA New Campus East
Helpdesk Technician
NJVC
01.2012 - 02.2013
- Company Overview: Contractor for NGA Enterprise Service Center
- Assisted as a Helpdesk technician for the Enterprise Service Center, providing Information Technology desktop hardware and software support for users located at North Campus East, North Campus West, and OCONUS
- Diagnose and repair all the hardware and software issues on desktops, laptops, printers and peripheral equipment
- Responded to users calls for assistance
- Determined the level of assistance needed and assigned to the proper team for further support
- Coordinated with remote teams to escalate Remedy tickets to ensure priority incidents were resolved in a timely manner
- Contractor for NGA Enterprise Service Center
System Administrator
BAE
Bethesda
03.1996 - 12.2012
- Company Overview: Contractor for NGA Bethesda
- Supported multiple multi-functional information systems and performed Help Desk and close customer support
- Performed system upgrades, configurations, and provided desk side training for team members
- Assisted with the decommissioning project for the government customer; removal and sanitization of thousands of workstations, servers, and printers
- Responsible for tracking classified equipment for destruction by A&A Security plan (SSP’s) and provide input to security officers on implementation of the requirements
- Provided daily status reports, information for HRH, and information to vendors regarding problems and solutions in workstation management and troubleshooting
- Contractor for NGA Bethesda
Timeline
System Administrator
General Dynamics
08.2022 - Current
System Administrator
Leidos
03.2018 - 08.2022
System Administrator
General Dynamics
02.2013 - 03.2018
Helpdesk Technician
NJVC
01.2012 - 02.2013
System Administrator
BAE
03.1996 - 12.2012