Todra Block
Fort Bliss,TX
Summary
Customer-focused professional with strong experience in providing excellent service and support. Proficient in Microsoft Office Suite, with excellent organizational and communication skills. Eager to leverage my customer service experience and technical expertise in a dynamic call center environment, where I can contribute to team success and exceed client expectations.
Overview
14
14
years of professional experience
Work History
Merchandise Associate
Homegoods/tjx companies
Fort Bliss, TX
11.2022 - Current
- Arranged store shelves or display areas as required by each store
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise
- Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Unloaded merchandise onto the sales floor and insured all products were properly displayed and organized
- Assisted customers with merchandise selection, as well as provide them with home decor and functional design
- Loaded merchandise on vehicles, made sure they were safely and securely transported
- Called stores for merchandise to improve the overall customer experience
- I increased customer satisfaction by providing quick and accurate price checks and product look ups
- Greeted guests and gauged their interest to provide appropriate sales recommendations
- Resolved customer inquiries promptly through active listening techniques
- Worked with coworkers to complete tasks
Cashier
Dollar tree
Fort bliss, TX
08.2019 - 11.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
Shoe Sales Associate
Marshalls/tjxcompanies
Fort worth, TX
08.2011 - 06.2013
- Managed and coordinated multiple projects while ensuring timely completion
- Helped customers try on and fit merchandise
- Met and exceeded customer expectations by retrieving requested shoes from stockroom
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Greeted and pleasantly acknowledged every customer upon entry and exit from store
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
- Provided helpful advice regarding product features and benefits based on customer needs
- Exchanged merchandise for customers and accepted returns
- Answered questions regarding store and merchandise
Education
Associate of Arts - Education
El Paso Community College
El Paso, TXSkills
- Positive and professional
- Complaint resolution
- Client relations
- Critical thinking
- Sales expertise
- Customer satisfaction measurement
- Microsoft office expertise
- Microsoft outlook
References
References available upon request
Timeline
Merchandise Associate
Homegoods/tjx companies
11.2022 - Current
Cashier
Dollar tree
08.2019 - 11.2019
Shoe Sales Associate
Marshalls/tjxcompanies
08.2011 - 06.2013
Associate of Arts - Education
El Paso Community College