Toese Leifi
Federal Way,WA
Summary
Personable Individual Self-motivated, Results-Driven with strong communication, problem-solving skills, Team Player, Physical Laborer and a very well-rounded worker! Very upbeat and ability always to keep a positive mind set in any current situations. Very motivated to maintain company satisfaction and contribute to company success. Specialize in quality, task efficiency and and experienced labor meaning passionate working with my hands and not afraid get my hands dirty! Very enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Individual Provider
Consumer Direct Personal Care
Federal Way, WA
11.2013 - 06.2024
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted clients with daily living activities such as bathing, dressing, grooming, housekeeping, administer medications, meals and light physical activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Creating a plan for the client with Case Manager to assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels for physical strength.
- Communicate with Case Manager regarding client progress or concerns.
- Monitored vital signs, including blood pressure, temperature and pulse rate to assure the client is in good health.
- Completing 12 hours Continue Education course every year to maintain good health standards in staying up to date for client via SEIU Union compliance.
- Ability to create a plan with a client for healthy weight loss and making sure they reach there goal after each month.
- Researched and facilitate current trends in physical therapy techniques, weights, equipment and post nutrition in order to ensure client is meeting there goals.
Customer Service Representative
Kaiser Permanente
Renton, WA
01.2019 - 07.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made WOW call employee of the month more than several times for great customer service satisfaction.
Maintenace Laborer (Contract)
Seattle Department Of Transportation
Seattle, WA
04.2018 - 08.2018
- Traffic Control Patrol or Flagger residential and commercial roads.
- Assist laborer in demolishing existing broke down streets, pavements and ramps with jackhammers, backhoe, excavators and other tools as needed.
- Employee of the month for the inability to learn quick using special tools and always available for OT thru complex street projects.
- A team player as in cleaning and maintaining equipment used during construction process in good working condition.
- Knowledgeable using shovels, hoes, rakes, and other tools to spread or level concrete.
- Ability to mixed, poured and spread concrete using a variety of tools including trowels, floats and screeds.
- Performing all related labor duties as assigned
Water Meter Reader(Contract)
Seattle Public Utilities
Seattle, WA
05.2015 - 02.2018
- Record data reading between 200-700 meters daily on an hand-held Itron device for water usage or consumption levels on a particular route string each day.
- Physical ability to walk between 10-15 miles a day in all types of weather.
- Knowledgeable using a hand held Itron device to help navigate location of water meters for residential/commercial buildings to get accurate readings.
- Insert new location codes on Itron device for new water meters when a newer development is being constructed to assist colleague with future readings.
- Speed learner to complete an assigned route 1 hour or more before the END time duration very efficiently.
- Class Act Collaborator having the IQ to critique or facilitate innovative ideas with Supervisor or team to complete routes more efficiently and effectively.
Education
High School Diploma -
Ranier Beach
Seattle, WA06.2003
Completing Pre-Requirements Courses -
Central Washington University
Ellensburg, WASome College (No Degree) -
South Seattle Community College
Seattle, WASome College (No Degree) -
Highline Community College
Des Moines, WASkills
- Customer Service
- Multi-Tasker
- Documentation proficiency
- Complaint Handling Resolution
- Typing 100 WPM
- Patient Care Certifications
- Ability to use and work Power Tools
- Ability to lift minimum 40 lbs
- Heavy Equipment Operation
- OSHA Compliance
Certification
- Personal Care Aide (PCA)
- Substance Misuse Training - 2015-2023
- Assertive Communication Training - 2023
- Alcohol Misuse Training -2013- 2023
- Supporting Clients using Teleheath Services Training - 2023
- Schizophrenia Training - 2021-2023
- Seizures & Epilepsy Training - 2023
- Introduction to Dementia Training - 2023
- Traumatic Brain Injury Training - 2023
- Stroke Training - 2015-2023
- Rheumatoid Arthritis Training - 2023
Timeline
Customer Service Representative
Kaiser Permanente
01.2019 - 07.2021
Maintenace Laborer (Contract)
Seattle Department Of Transportation
04.2018 - 08.2018
Water Meter Reader(Contract)
Seattle Public Utilities
05.2015 - 02.2018
Individual Provider
Consumer Direct Personal Care
11.2013 - 06.2024
High School Diploma -
Ranier Beach
Completing Pre-Requirements Courses -
Central Washington University
Some College (No Degree) -
South Seattle Community College
Some College (No Degree) -
Highline Community College
- Personal Care Aide (PCA)
- Substance Misuse Training - 2015-2023
- Assertive Communication Training - 2023
- Alcohol Misuse Training -2013- 2023
- Supporting Clients using Teleheath Services Training - 2023
- Schizophrenia Training - 2021-2023
- Seizures & Epilepsy Training - 2023
- Introduction to Dementia Training - 2023
- Traumatic Brain Injury Training - 2023
- Stroke Training - 2015-2023
- Rheumatoid Arthritis Training - 2023
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