Venus Sebastian
Bremerton,WA
Summary
Motivated and organized professional with over 12 years of experience in customer service. Recognized multiple times as 'Employee of the Month' for exceptional customer satisfaction and strong work ethic. Proven ability to learn quickly and adapt to new challenges while maintaining reliability and compassion in service delivery.
Overview
20
20
years of professional experience
Work History
Individual Provider
Consumer Direct Care Network
Bremerton, Washington
03.2025 - Current
- Adapted care techniques based on individual client preferences and needs.
- Maintained a clean environment by washing dishes, laundry items, vacuuming floors, dusting furniture.
- Provided transportation services to medical appointments or other errands when necessary.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Observed client behaviors and documented progress notes on a regular basis.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Cashier/Waitress/Cook
Mum’s Teriyaki Fish N Chips
Bremerton, Washington
04.2019 - Current
- Efficiently processed customer transactions at a high-volume fish and chips restaurant.
- Provided excellent customer service in a fast-paced dining environment.
- Trained new cashiers in operational procedures and customer service standards.
- Performed other duties as assigned by management.
- Managed cash register operations, ensuring precise daily cash drawer balancing.
- Provided menu assistance and recommendations to enhance customer experience.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Sales Associate/Cashier
JC Penny
Silverdale, Washington
11.2005 - 12.2008
- Delivered exceptional service, assisting customers in product selection and usage education.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Collaborated with sales team to meet and exceed group targets.
- Maintained store cleanliness, including floors, windows, and displays for optimal shopping experience.
- Trained new team members on cash register operation, stock procedures, and customer service best practices.
Bank Teller
Armed Forces Bank N.A.
Bremerton, Washington
10.2006 - 06.2008
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions efficiently.
- Accurately processed customer deposits and withdrawals while balancing cash drawer daily.
- Maintained confidentiality of bank records and transactions to protect customer information.
- Quickly resolved customer issues to enhance satisfaction during high-volume shifts.
- Remained composed and professional while serving large numbers of customers in stressful situations.
Education
Bachelor of Science - Bachelor of Science And Tourism
University of Baguio
Baguio City, Philippines04-2003
Skills
- Personal care and hygiene
- Health monitoring and observation
- Transportation assistance
- Behavioral support
- Customer service
- Cash handling
- Training and mentoring
Timeline
Individual Provider
Consumer Direct Care Network
03.2025 - Current
Cashier/Waitress/Cook
Mum’s Teriyaki Fish N Chips
04.2019 - Current
Bank Teller
Armed Forces Bank N.A.
10.2006 - 06.2008
Sales Associate/Cashier
JC Penny
11.2005 - 12.2008
Bachelor of Science - Bachelor of Science And Tourism
University of Baguio
Similar Profiles
Marjoree CorlessMarjoree Corless
Human Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington StateHuman Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington State
Cheryl McGheeCheryl McGhee
Resident Care Coordinator at Consumer Direct Care NetworkResident Care Coordinator at Consumer Direct Care Network
Madison HalsteadMadison Halstead
Home Health Aide at Consumer Direct Care NetworkHome Health Aide at Consumer Direct Care Network
Jei OtisJei Otis
Adminstrator at Department Of Defense - NavyAdminstrator at Department Of Defense - Navy
Kyrstin SipniewskiKyrstin Sipniewski
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants