Toforya McCoy
Ocala,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Childcare Owner/Director
Little Treasures Learning Center
Ocala, FL
03.2000 - 02.2024
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Elementary Education
College of Central Florida/Florida Southern Colleg
Ocala, FL05-1996
Skills
- Administrative Oversight
- Marketing tactics
- Business Management
- KPI Management
- Budget Administration
- Regulatory Compliance
- Hiring and staffing
- Verbal and written communication
- Customer Relations
Certification
- Personal Development and Personal Transformation
- Mastering Success
- AI for Business Strategy and Planning
- SAS Programming BASE
- Intro to Child Psychology
- ABA Treatment for Parents, Teachers and Practitioner's
- First Aid/CPR
Affiliations
- Gardening 101
- Bird watching
- Hand knitting
- Road trips with my daughters
- Solving puzzles and watching mystery TV shows
- Nature walks
Timeline
Childcare Owner/Director
Little Treasures Learning Center
03.2000 - 02.2024
Associate of Arts - Elementary Education
College of Central Florida/Florida Southern Colleg
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