Tohav Harris
Indianapolis,IN
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
18
18
years of professional experience
1999
1999
years of post-secondary education
Work History
Server/bartender
Ted's Montana Grill Inc.
Indianapolis, IN
09.2016 - Current
- Delivered exceptional customer service by efficiently managing orders and ensuring timely delivery of food and beverages.
- Maintained a clean and organized bar area, contributing to a welcoming atmosphere and enhancing guest experiences.
- Trained new staff on menu offerings and service standards, improving team performance and customer satisfaction.
Cafeteria Supervisor
Wayne Township Schools
Indianapolis, Indiana
09.2016 - 05.2018
- Supervised daily operations of the cafeteria, ensuring adherence to health and safety standards while enhancing service efficiency.
Server/trainer
Red Lobster
Indianapolis, IN
12.2010 - 09.2016
- Trained new servers on menu knowledge, customer service protocols, and efficient service techniques, enhancing team performance.
- Provided exceptional customer service by accurately taking orders and ensuring timely delivery, fostering a welcoming atmosphere.
- Collaborated with kitchen staff to ensure accurate order preparation, resulting in improved order accuracy and customer satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a pleasant dining experience for guests.
Payroll office assistant
ESG Security Inc.
Indianapolis, IN
09.2008 - 11.2015
- Processed payroll for over 900 employees, ensuring accuracy and timely distribution of payments each pay period.
- Assisted in the implementation of a new payroll software, streamlining processes and increasing operational efficiency.
- Maintained employee records and updated payroll systems, contributing to improved data integrity and compliance with regulations.
- Collaborated with HR to resolve payroll discrepancies, enhancing employee satisfaction and trust in the payroll process.
Education
Ben Davis High School
Indianapolis, INSome College (No Degree) - History
IUPUI
Indianapolis, INSkills
- Customer service
- Order management
- Food safety
- Beverage preparation
- Staff training
- Team collaboration
- Payroll processing
- Record maintenance
- Employee relations
- Compliance adherence
- Menu knowledge
- Conflict resolution
- Guest engagement
- Service protocols
- Inventory management
- Time management
- Cash handling
- Communication skills
- Employee record management
- Data integrity
- Cleanliness and organization
- Guest experience enhancement
- Calendar management
- Clerical support
- Quickbooks
- Document management
- Meeting planning
- Bank deposit reconciliation
- Event planning
- Office supplies management
- Event preparation
- Verbal and written communication
- Scheduling
- Positive attitude
- Scheduling appointments
- Multi-line phone proficiency
- File organization
- Opening and closing procedures
- Insurance eligibility verifications
Timeline
Server/bartender
Ted's Montana Grill Inc.
09.2016 - Current
Cafeteria Supervisor
Wayne Township Schools
09.2016 - 05.2018
Server/trainer
Red Lobster
12.2010 - 09.2016
Payroll office assistant
ESG Security Inc.
09.2008 - 11.2015
Ben Davis High School
Some College (No Degree) - History
IUPUI