TOHIDUL ISLAM
Woodside,NY
Summary
Operations supervisor with over 8 years of experience in high-volume food service and retail environments. Expertise in enhancing workflow efficiency, training staff, and maintaining customer satisfaction while ensuring compliance with safety and labor standards.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Supervisor
Chopt Salad
LaGuardia Airport, NY
08.2024 - 04.2026
- Oversaw shift execution, trained new hires, maintained service flow during peak periods to ensure customer satisfaction
- Supervised team members, ensuring compliance with food safety and sanitation standards
- Provide real-time coaching to improve productivity and service quality
- Managed inventory levels to ensure availability of fresh ingredients and supplies.
Supervisor
Dos Toros
LaGuardia Airport
08.2024 - 04.2026
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored team members to enhance performance.
- Directed team activities and developed onboarding process for new employees
- Managed inventory levels and restocked supplies.
Supervisor
Protein Bar
LaGuardia Airport
08.2024 - 04.2026
- Supervised daily operations in high-volume airport environment, enhancing team performance
- Ensured compliance with safety, hygiene, company standards to maintain operational integrity
- Resolved guest issues and supported inventory planning, contributing to service quality
Shift Leader
Dunkin' Donuts & Baskin Robbins
Woodside, USA
10.2022 - 01.2024
- Oversaw shift performance, conducted staff training, and coordinated guest service operations to enhance overall service quality
- Supervised daily operations for team of baristas and crew members.
- Ensured compliance with health and safety standards in food preparation areas.
Manager
Aarong
Dhaka, Bangladesh
10.2020 - 07.2022
- Led retail team operations, driving sales and ensuring inventory accuracy for optimal stock management
- Oversaw daily operations to ensure efficient workflow and service quality.
- Managed team schedules to optimize staffing levels and coverage needs.
Education
GED -
LaGuardia Community College
Long Island City, NY02-2023
High School Diploma -
Dhaka Oriental College
Dhaka, Bangladesh01-2022
Skills
- Operations management
- High-volume team supervision
- Staff training
- Training
- Safety compliance
- Inventory and cost control
- Workforce planning
- Process improvement
- POS and cash handling
- Budget management
- Problem solving
- Conflict resolution
- Leadership development
- Relationship management
- Employee motivation
- Customer service
Languages
- English
- Bengali
- Urdu
- Hindi
Certification
- TLC license
- SECURITY
Additional
- Worked under Shri Krishna Inc. across Chopt Creative Salad Co., Dos Toros Taqueria, and Protein Bar and Kitchen.
Timeline
Supervisor
Chopt Salad
08.2024 - 04.2026
Supervisor
Dos Toros
08.2024 - 04.2026
Supervisor
Protein Bar
08.2024 - 04.2026
Shift Leader
Dunkin' Donuts & Baskin Robbins
10.2022 - 01.2024
Manager
Aarong
10.2020 - 07.2022
GED -
LaGuardia Community College
High School Diploma -
Dhaka Oriental College