TOILIEN REASON
Dearborn,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
04.2023 - Current
- Processed approximately 30-50 rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Managed multiple tasks in high-volume environment.
- Maintained a high level of professionalism, ensuring positive experiences for customers during interactions.
Tax Preparer
It’s Tax Season
01.2015 - 05.2024
- Assessed client tax situations to determine best filing options.
- Analyzed financial records to verify accuracy of tax returns.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained high levels of confidentiality when dealing with sensitive client information.
- Managed approximately 30 incoming calls, emails and faxes per day from clients.
Client Manager
Tailored Maid Personnel Agency
11.2019 - 03.2023
- Managed client relations and resolved issues as quickly as possible.
- Manage reviews, reschedule any missed reviews, and input all appointments.
- Set up monthly meetings with clients and answered client inquiries.
- Follow up with unapproved payments and update payroll department.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Managed over 50 client calls per day.
Closing Coordinator
Jones Realty Brokerage
10.2016 - 11.2019
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Facilitated communication between all involved parties throughout the entire closing process, ensuring transparency and setting clear expectations at each stage.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Demonstrated problem-solving skills in addressing any unexpected issues during closing, ultimately ensuring a successful outcome for all parties involved.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
AppleCare Technical Advisor
Apple Inc
10.2015 - 04.2016
- Served as primary point of contact for triaging technical issues experienced with their iPhones, iPads, and iPods.
- Used investigative skills to determine cause of customer’s issues.
- Used detailed troubleshooting to resolve their issues.
- Experienced in using MAC, iOS, and other various software supported by AppleCare.
- Managed over 100 incoming calls per day.
- Maintained good relationship with customers and provided great support while remaining professional.
Closing Coordinator
RCH Brokerage Inc
05.2013 - 07.2015
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Facilitated communication between all involved parties throughout the entire closing process, ensuring transparency and setting clear expectations at each stage.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Demonstrated problem-solving skills in addressing any unexpected issues during closing, ultimately ensuring a successful outcome for all parties involved.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
Education
Some College (No Degree) - Business Administration And Management
College of Southern Nevada
Las Vegas, NVSkills
- Proficient in Microsoft Word, Power Point, and Excel
- Exceptional leadership and management abilities
- Excellent customer service
- Works well independently as well as in team environment
- Reliability and punctuality
- Goal-oriented mindset
- Attention to Detail
- Time Management
- Multitasking
Timeline
Rental Sales Agent
Avis Budget Group
04.2023 - Current
Client Manager
Tailored Maid Personnel Agency
11.2019 - 03.2023
Closing Coordinator
Jones Realty Brokerage
10.2016 - 11.2019
AppleCare Technical Advisor
Apple Inc
10.2015 - 04.2016
Tax Preparer
It’s Tax Season
01.2015 - 05.2024
Closing Coordinator
RCH Brokerage Inc
05.2013 - 07.2015
Some College (No Degree) - Business Administration And Management
College of Southern Nevada
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