Toi'Shawna Tarkington
Dallas,TX
Summary
Driven professional with a proven track record in debt recovery and customer service, notably at CGC Metro Collectors. Excelled in conflict resolution and debt recovery strategies, enhancing customer satisfaction and loyalty. Demonstrated proficiency in Microsoft Office and a goal-oriented mindset, achieving significant improvements in account resolution and financial planning for clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Debt Collector
CGC Metro Collectors
03.2022 - 04.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Level 3 Customer Service Representative
Securus Technologies
09.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Life Insurance Agent
Transamerica Life Insurance Company
02.2017 - 07.2019
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Education
RDA - Registered Dental Assistant
PCI
Richardson 05.2024
High School Diploma -
Texans Can Academy
Dallas, TX06.2014
Skills
- Debt Recovery Strategies
- Skip tracing techniques
- Patience and Persistence
- Goal-oriented mindset
- Call center experience
- Proficiency in [Software]
- Updating Customer Accounts
- Organizational Skills
Timeline
Debt Collector
CGC Metro Collectors
03.2022 - 04.2024
Level 3 Customer Service Representative
Securus Technologies
09.2019 - 01.2022
Life Insurance Agent
Transamerica Life Insurance Company
02.2017 - 07.2019
RDA - Registered Dental Assistant
PCI
High School Diploma -
Texans Can Academy