TOKELO MOKUTE
Summary
I consider myself to be a Technology-inclined professional who possesses strong troubleshooting capabilities and customer-oriented attitude. I am experienced in providing network and software support to users and developing and implementing technical solutions. I am able to analyze system performance and security to drive optimal user experience. I am skilled in identifying and resolving complex technical problems. Precisely, I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
INFORMATION TECHNOLOGY ASSISTANT
GRANT THORNTON BOTSWANA
01.2023 - Current
- Collaborate with supervisors to escalate and address technical issues.
- Resolve diverse range of technical issues across multiple systems and applications for applications and end-users across various time zones.
- Assist clients in identifying issues and explain solutions to restore full IT equipment functionality.
- Use ticketing systems to manage and process support actions and requests.
- Translate complex technical issues into digestible language for non-technical users.
- Configure hardware and grant system permissions to new employees.
- Generate reports to track performance and analyze trends.
- Respond to client inquiries and provide technical assistance remotely and in person.
- Install and configure operating systems and applications.
- Monitor system performance to identify potential issues.
- Diagnose and troubleshoot hardware, software and network issues.
Education
Bachelor of Engineering (Honours) - Computer Engineering
Botho University
Gaborone, Botswana12.2021
High School Diploma -
Crescent School
Lobatse, Botswana12.2015
Skills
- Network Troubleshooting
- System Administration
- Business Analysis
- Software Installation
- Remote Support
- Technical Support
- Hardware Diagnostics
- Desktop Support
- Network Diagnostics
- Service Support
- User Support
Languages
English
Full Professional
Setswana
Native or Bilingual
Additional Information
Below is are people you can contact to explain my work ethic and traits:
1.Name: Achumanila January
Position: Manager |Student and Alumni Affairs Department (SAAD)-Botho University
Email address: achumanila.january@bothouniversity.ac.bw
Contact: +267 75615111
2.Name: Kebatenne Kaisara
Position: Lecturer | Botho University
Email address: kebatenne.kaisara@bothouniversity.ac.bw
Contact: +267 74302381
3.Name: Tshepo Shaka
Position: Assistant IT Manager | Sefalana Cash & Carry Head Office
Email address: Tshaka@sefcash.co.bw
Contact: +267 75223870
Timeline
INFORMATION TECHNOLOGY ASSISTANT
GRANT THORNTON BOTSWANA
01.2023 - Current
Bachelor of Engineering (Honours) - Computer Engineering
Botho University
High School Diploma -
Crescent School
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