Toks Ajala
Willingboro,NJ
Summary
Experienced Field Service Technician specializing in utility technology and AMI systems. Supports field installations, warranty services, and troubleshooting across the Northeast region with nationwide travel. Leads teams to enhance workflow efficiency and ensures accurate service documentation while delivering safe, reliable service in diverse customer environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Field Service Technician
Badger Meter
01.2026 - Current
- Transitioned to Badger Meter following its January 2026 acquisition of SmartCover, providing field service support for utility customers across the Northeast and other U.S. regions.
- Performed warranty service, site surveys, quality assurance inspections, and troubleshooting for product or installation issues to ensure customer satisfaction.
- Program registers, completed repair and maintenance activities, and accurately captured installation and service data through work order applications.
- Evaluate field satellite coverage concerns and install utility sensors, hardware,AMI endpoints, and related metering technology.
- Represented Badger Meter professionally with utility customers, ensuring compliance with safety, PPE, vehicle, and equipment standards.
- Supported utility operations in Northeast region
- Conducted nationwide travel for service needs
Lead Field Service Technician / Field Service Technician
SmartCover
04.2023 - 01.2026
- Promoted into a lead role while continuing hands-on field service responsibilities; supervised two field technicians.
- Delivered comprehensive support for SmartCover products through field, telephone, and email channels, facilitating installations, troubleshooting, repairs, site service, customer training, and service scheduling.
- Led day-to-day field coordination for a three-person team, supporting workload planning, service execution, quality, and customer responsiveness while remaining active in field assignments.
- Maintained accurate service documentation and managed company vehicles, generators, tools, and inventory, ensuring timely Return Material Authorization activities.
- Cultivated strong relationships with customers, co-workers, and sales channels while enforcing health, safety, environmental, and company compliance.
- Supported process improvements aimed at reducing unnecessary material usage and field-service overhead, aligned to a 15% resource-related operational cost reduction target.
- Optimized field workflow and turnaround between dispatch and completion, supporting a 10% increase target in monthly installations and service calls without compromising quality.
- Strengthened client relationships through proactive engagement and post-service follow-up, supporting a 95%+ satisfaction objective and positive written customer feedback.
Training Course Administrator
SGS North America Inc
Rutherford, NJ
10.2021 - 01.2025
- Managed multiple virtual sessions daily, collaborating with training specialists and instructors to ensure effective course delivery.
- Hosted local and global virtual training via Adobe Connect and Zoom, enabling engagement for up to 30 participants per session.
- Provided real-time technical support to instructors and trainees, coordinating schedules and logistics to facilitate seamless training experiences.
Field Technician
Echologics Engineering
01.2020 - 10.2021
- Installed leak detection equipment and conducted surveys on water distribution mains to enhance condition assessment activities.
- Installed and maintained flow and pressure monitoring equipment, collected readings, and coordinated field logistics for project support.
- Conducted field inspections to assess pipeline conditions and integrity.
- Operated advanced leak detection equipment to identify potential issues.
- Collaborated with engineering teams to evaluate data from field tests.
Service Desk Analyst
Etisalat Nigeria
Lagos
06.2016 - 05.2017
- Logged and tracked incidents, maintained help desk records, and provided first-line support for desktops, laptops, peripherals, hardware, and software issues to ensure timely resolution.
- Diagnosed incidents, guided users through corrective actions, escalated complex issues, and monitored resolution status to meet service targets.
- Provided technical support for customer inquiries via phone and email.
- Diagnosed software and hardware issues to resolve user problems efficiently.
- Documented service requests and resolutions in the ticketing system accurately.
Customer Care Executive
Etisalat Nigeria
Lagos
01.2013 - 05.2016
- Handled escalations and supported new representatives with challenging customer cases, contributing to a 20% increase in product and service sales through effective telemarketing and customer engagement.
- Resolved customer complaints using effective communication and problem-solving skills.
- Resolved 550 customer inquiries weekly, ensuring speed and accuracy in meeting performance expectations.
- Assisted customers with inquiries and issues via phone and online channels.
- Managed account information and updates using company software systems.
Education
Bachelor of Arts - Educational Administration
University of Lagos
Lagos, Nigeria01-2009
Skills
- Field Service Operations
- AMI Systems
- Technical Troubleshooting
- Utility Technology
- Meter & Sensor Installation
- Site Surveys & Inspections
- Firmware Updates
- Work Order Documentation
- Accurate documentation
- Nationwide travel readiness
- Team Leadership
- Customer Support
- Customer-focused service
- Problem solving
- Safety & PPE Compliance
- Autonomous Operations
Personal Information
Title: FIELD SERVICE TECHNICIAN | UTILITY TECHNOLOGY | AMI SYSTEMS | FIELD OPERATIONS
Certification
OSHA Certification, CompTIA IT Fundamentals Certification — NPower NJ, September 2019
Timeline
Field Service Technician
Badger Meter
01.2026 - Current
Lead Field Service Technician / Field Service Technician
SmartCover
04.2023 - 01.2026
Training Course Administrator
SGS North America Inc
10.2021 - 01.2025
Field Technician
Echologics Engineering
01.2020 - 10.2021
Service Desk Analyst
Etisalat Nigeria
06.2016 - 05.2017
Customer Care Executive
Etisalat Nigeria
01.2013 - 05.2016
Bachelor of Arts - Educational Administration
University of Lagos