Tolan Kallie-Jackson
Houston,TX
Summary
Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
9
9
years of professional experience
Work History
Floor Supervisor
Cellular Sales Verizon
02.2022 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Managed schedule for 25 team members with focus on effective coverage of store needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Developed and implemented strategies to improve customer service and increase sales.
Sales Representative
Cellular Sales Verizon
06.2016 - Current
- Achieved or exceeded company-defined sales quotas.
- Used customer insights to develop innovative sales strategies to increase sales.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses to supply accurate product and service information.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Trainer
Cellular Sales Verizon
04.2019 - 02.2022
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Trained and mentored 21 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Education
Bachelor Of Business Administration - Business Management
Lamar University
Beaumont, TX12.2015
Skills
- Work Orders
- Information Updates
- Interpersonal Conflict Resolution
- Performance Improvement
- Effective Customer Communication
- Employee Performance Reviews
- Performance Coaching
- Proficiency in Microsoft Office/Teams
- Professional Relationships
- Customer Retention
- Key Performance Indicators (KPIs)
- Sales Goal Achievement
Accomplishments
- Achieved Winners Circle by completing high sale goals with accuracy and efficiency.
- Awarded Most valuable team player for the year.
- Team achieved number one in business accounts sales within the entire company.
Timeline
Floor Supervisor
Cellular Sales Verizon
02.2022 - Current
Sales Trainer
Cellular Sales Verizon
04.2019 - 02.2022
Sales Representative
Cellular Sales Verizon
06.2016 - Current
Bachelor Of Business Administration - Business Management
Lamar University
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