TOLIN TURKMANI
Natick,MA
Summary
Dynamic finance professional with over 10 years of experience in delivering exceptional customer service and driving team success. Proven leadership abilities complemented by strong problem-solving and decision-making skills. Detail-oriented with excellent communication and marketing skills, adept at analyzing financial data and implementing effective strategies to enhance business performance. Committed to fostering positive relationships and achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Front End Coordinator
TJX Companies
10.2015 - 06.2023
- Lead and coordinate front-end operations to ensure exceptional customer service and efficiency.
- Train, mentor, and manage front-end staff, fostering a positive team environment.
- Oversee cash handling procedures, ensuring accuracy and compliance with company policies.
- Resolve customer inquiries and issues promptly, enhancing overall shopping experience.
- Collaborate with management to implement promotional campaigns and improve store layout for increased sales.
- Analyze performance metrics to identify areas for improvement and drive operational excellence.
Store Manager
Regency Optical Company
01.2006 - 08.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Science - Finance
Bentley University
Waltham, MA06.2023
Bachelor of Science - Interior Design
Arab International University (AIU)
Damascus, Syria06.2010
Skills
- Excellent customer service skills
- Staff training and development
- Proficient salesperson
- Motivational team leader
- A keen eye for details
- Problem solving and critical thinking
- Task prioritization and planning
- knowledge of computer programs, including microsoft Word, Excel,powerpoint
- Fluent in English and Arabic languages
Timeline
Front End Coordinator
TJX Companies
10.2015 - 06.2023
Store Manager
Regency Optical Company
01.2006 - 08.2011
Bachelor of Science - Finance
Bentley University
Bachelor of Science - Interior Design
Arab International University (AIU)
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