Andrew Casab
Rochester,NY
Summary
At Wegmans Family Food Markets, I helped spearhead initiatives that significantly enhanced customer satisfaction and streamlined operations, demonstrating exceptional leadership in staff supervision and training. My adeptness in problem-solving and commitment to excellence in customer service drove notable improvements in efficiency and team morale, showcasing my ability to blend analytical thinking with empathetic customer engagement. Determined Front End Coordinator touting 4 years of expertise in the retail industry and an enthusiasm for meeting and working with all kinds of personalities. A knowledgeable individual committed to team collaboration, overseeing daily paperwork and ensuring proper signage and merchandising. Promoting exemplary skills in decision making and liaising with customers.
Overview
4
4
years of professional experience
Work History
Front End Coordinator
Wegmans Family Food Markets
11.2020 - Current
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Optimized store appearance, maintaining and cleaning front-end displays to attract customers.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Engaged customers by offering to help find needed merchandise.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Trained new team members on how to be successful in the position.
- Monitored front areas so that questions could be promptly addressed upper management and cooperate.
- Completed daily payroll for employees on the front end.
Education
Bachelor of Arts - International Studies
SUNY College At Brockport
Brockport, NY06.2025
Bachelor of Science - Political Science
Suny Brockport
Brockport, NY06.2025
Skills
- Customer Service
- Verbal and written communication
- Heavy Lifting
- Sales assistance
- Cash Register Operation
- Staff Supervision
- Telephone Etiquette
- Fraud prevention
- Website Accessibility
- Price Verification
- Time Management
- Listening Skills
- Hospitality services
- Training and mentoring
- Goals and performance
- Administrative Skills
- Cash Handling Accuracy
- Employee Motivation
- Staff Management
- Opening and closing procedures
- Team Supervision
- File Management
- Workflow Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Relationship Building
- Phone and Email Etiquette
- Task Prioritization
- Coaching and Mentoring
- Analytical Thinking
- Goal Setting
- Scheduling
- Professionalism
Soccer, stocks and fitness
Soccer has been a critical part of my development even though it has been a hobby, it has taught me never to give up no matter what even with a career ending injury that 1-10 people come back from. Stocks has been a pursuit of mine sense the beginning of college it has taught me how that anything is possible not matter the environment which is what i love about the stock market. Fitness has been a outlet sense i got hurt and has drastically improved my work ethic because it has reduced a lot of stress that i incounter.
Languages
Spanish
Limited Working
Italian
Limited Working
Timeline
Front End Coordinator
Wegmans Family Food Markets
11.2020 - Current
Bachelor of Arts - International Studies
SUNY College At Brockport
Bachelor of Science - Political Science
Suny Brockport
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