Michael John Grover
Perry
Summary
Dynamic Front End Coordinator at Wegmans with a proven track record in enhancing customer retention through exceptional service and relationship management. Skilled in conflict resolution and proficient in management software, I consistently deliver outstanding results and foster a positive team environment, ensuring guest satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Front End Coordinator
Wegmans
Rochester
05.2024 - Current
- Coordinated front-end operations to ensure efficient customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Assisted in training new employees on service standards and procedures.
- Implemented store promotions and communicated details to team members.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
- Assisted customers by asking appropriate questions to help find needed products.
- Learned new management software and trained other employees on how to use the software to optimize the workday.
Customer Service Desk
Wegmans
Geneseo
08.2020 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided friendly customer service to ensure guest satisfaction.
- Resolved customer service issues promptly and efficiently.
- Provided outstanding customer service to ensure repeat business.
Education
High School Diploma -
Perry High School
Perry, NY06-2021
Skills
- Customer service
- Service oriented
- Customer relationship management
- Conflict resolution
- Outgoing personality
- Building rapport
- Negotiation tactics
Timeline
Front End Coordinator
Wegmans
05.2024 - Current
Customer Service Desk
Wegmans
08.2020 - 05.2024
High School Diploma -
Perry High School
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