Sonya Felix
Lubbock,TX
Summary
Results-driven professional with effective handling of all front end merchandising and maintenance duties. A focused Front End Coordinator promoting exemplary talents in coaching and training other team members.
Overview
4
4
years of professional experience
Work History
Front End Coordinator
Marshalls
02.2023 - Current
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
- Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
Cashier/Trainer
Rudy's BBQ
04.2022 - 10.2023
- Clean tableware
- Process customer bills or payments
- Communicate with customers to resolve complaints or ensure satisfaction
- Take customer orders
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
Esthetician Student
Milan Institute of Cosmetology
02.2023 - 09.2023
- Clean facilities or work areas
- Clean tools or equipment
- Assess skin or hair conditions
- Maintain client information or service records
- Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance
- Perform waxing techniques in all areas of the body
Sales
Alorica
01.2021 - 01.2022
- Deliver promotional presentations to current or prospective customers
- Contact current or potential customers to promote products or services
- Explain technical product or service information to customers
- Gather customer or product information to determine customer needs
- Study product information to acquire professional knowledge
- Draw up contracts for advertising work, and collect payments due
Education
License - Aesthetician-Esthetician
Milan Institute of Cosmetology
El Paso, TX09.2024
High School Diploma -
Americas High School
El Paso, TX05.2020
Skills
- Product sales
- Brow Tint
- Eyebrow sculpting
- Full Body Wax
- Lash Tint
- Microdermabrasion
- Upselling services
- Client consultation
- Eye Brow Laminations
- Facials
- Lash lift
- Machine Facial
- Waxing
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
Spanish
Professional Working
Timeline
Front End Coordinator
Marshalls
02.2023 - Current
Esthetician Student
Milan Institute of Cosmetology
02.2023 - 09.2023
Cashier/Trainer
Rudy's BBQ
04.2022 - 10.2023
Sales
Alorica
01.2021 - 01.2022
License - Aesthetician-Esthetician
Milan Institute of Cosmetology
High School Diploma -
Americas High School
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