Tolita Frederick
Spotsylvania,VA
Summary
Versatile and compassionate professional with a background in companionship at AJA Home Health Agency and adept in Microsoft Excel. Excelled in providing emotional support, enhancing client well-being, and streamlining office operations. Demonstrated proficiency in mail handling and administrative tasks, achieving efficiency and maintaining confidentiality. Skilled in fostering positive relationships and managing tasks with a professional telephone demeanor.
Overview
9
9
years of professional experience
Work History
Companionship
AJA Home Health Agency
Stafford, VA
06.2024 - Current
- Improved clients'' quality of life by offering companionship and emotional support during difficult times.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Provided emotional support and companionship to clients.
- Enhanced client well-being by providing companionship and conversation.
- Offered emotional support and companionship, enhancing the quality of life for clients in need.
Mail Package Sorter
DHL ECommerce
Manassas, VA
02.2024 - 06.2024
- consistently meeting or exceeding productivity goals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Operated various mechanical equipment for efficient package handling, minimizing physical strain and risk of injury.
Office Assistant
Exela Technologies
Washington, D.C.
11.2023 - 02.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Receptionist Armed Security Officer
Securcorp
Woodbridge, VA
09.2020 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
Office Assistant
ASCD
Arlington, VA
02.2016 - 12.2019
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Education
High School Diploma -
Pemberton
Pemberton, NJGraduate Certificate -
Training Future
Springfield02-2025
Skills
- Emotional support & companionship
- Caring Companionship
- Personal companionship
- Patient care and companionship
- Client companionship
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Documentation
- Filing
- Microsoft PowerPoint
- Multi-line phone talent
- Research
- Spreadsheets
- Data inputting
- Mail handling
Timeline
Companionship
AJA Home Health Agency
06.2024 - Current
Mail Package Sorter
DHL ECommerce
02.2024 - 06.2024
Office Assistant
Exela Technologies
11.2023 - 02.2024
Receptionist Armed Security Officer
Securcorp
09.2020 - 10.2023
Office Assistant
ASCD
02.2016 - 12.2019
High School Diploma -
Pemberton
Graduate Certificate -
Training Future