Toluwalope Mofunlewi
Summary
A Cybersecurity student with a passion for creating practical solutions to meet changing business and customer needs. Excellent planning and communication skills gathered from years of experience in other fields. Dedicated to learning, growing, and succeeding in IT.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald's
09.2019 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Customer Service Cashier
CVS Pharmacy
03.2021 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Help Desk Technician Intern
Treble Branding
11.2020 - 12.2021
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Supported team needs with research and problem-solving abilities.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Fast Food Crew Trainer
Wendy's Fast Food
07.2020 - 03.2021
- Trained and mentored new personnel hired to fulfill various roles.
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
- Assisted wait staff and other members of the team in completing tasks.
Library Student Aide
Glen Burnie High School
06.2018 - 06.2019
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Answered general questions in person, by phone and over email.
- Checked out and checked in items using library computer system.
- Closely monitored front desk visitors to maintain secure and clean environment.
Education
Associate of Applied Science - Cybersecurity
Prince George's Community College
Upper Marlboro, MD12.2024
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2019
Skills
- Problem Solving
- Teamwork and Collaboration
- Microsoft Active Directory
- Help Desk Support
- Support Ticket System Management
- Stocking and Replenishing
- POS Inventory System Operation
- Customer Service and Assistance
- Paperwork Preparation
- Troubleshooting
Certification
- First Aid/ CPR
- SERVSafe
- Comptia Security+(in progress)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Cashier
CVS Pharmacy
03.2021 - 08.2022
Help Desk Technician Intern
Treble Branding
11.2020 - 12.2021
Fast Food Crew Trainer
Wendy's Fast Food
07.2020 - 03.2021
Restaurant Shift Manager
McDonald's
09.2019 - Current
Library Student Aide
Glen Burnie High School
06.2018 - 06.2019
Associate of Applied Science - Cybersecurity
Prince George's Community College
High School Diploma -
Glen Burnie High School