Jill Gibbens
Prescott,WI
Summary
I'm 56 years old I've been with McDonald's for 8 years I'm a mom and I've been married 40 years.kids are all grown
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald’s Restaurant
08.2016 - Current
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
Education
GED -
Allesandro Adult Ed
Skills
- Health Inspections
- Complaint Handling
- Waste Reduction
- Employee Scheduling
- Staff Training
- Customer Complaint Resolution
- Food Handling Safeguards
- Staff Motivation
- Pre-Shift Walk-Through
- Inventory Control
- Task Delegation
- Cash Handling Oversight
- Quality Assurance
- Hygiene Standards
- Team Leadership
- Customer Service
- Problem Solving
- Time Management
- Upselling Techniques
- Staff Supervision
- Money Handling
Accomplishments
Graduation from hamburger university for leadership transitions
Certification
Leadership transissions
Timeline
Restaurant Shift Manager
McDonald’s Restaurant
08.2016 - Current
GED -
Allesandro Adult Ed