Katherine Aguilar
Florence,AZ
Summary
Results-driven shift manager with a proven track record in customer complaint resolution and team leadership. Skilled in enhancing service efficiency and training staff to improve operational performance.
Dedicated professional with extensive experience in restaurant operations. Known for exceptional communication skills, problem-solving abilities, and a commitment to reliability, consistently driving team performance and customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Shift Manager
McDonald's
9225 E Cadence Pkwy
08.2024 - 06.2026
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new team members on service standards and operational procedures.
- Coordinated shift schedules to optimize staffing levels and maintain service efficiency.
- Managed inventory control, including ordering supplies and minimizing waste.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Implemented training programs that improved team performance and service speed.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
Church Youth Leader
Church Youth Group
2199 Nw 20st Miami Florida 33142
01.2022 - 11.2022
- Led weekly youth group meetings, fostering community and engagement among participants.
- Developed and implemented age-appropriate programming to enhance spiritual growth and personal development.
- Coordinated volunteer opportunities for youth, promoting service learning and community involvement.
- Mentored individual youth members, providing guidance on personal challenges and faith-based questions.
- Organized retreats and events, ensuring logistics aligned with group objectives and participant needs.
- Collaborated with parents to address concerns, enhancing communication between home and church community.
- Evaluated program effectiveness through feedback, refining activities to improve youth participation and satisfaction.
- Trained new volunteers in leadership roles, establishing a strong foundation for future youth initiatives.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Provided counseling to students with spiritual and personal issues and maintained relationships with students.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Managed budgets for various events and projects, ensuring responsible use of allocated funds for maximum impact on participants'' lives.
- Volunteered in overseas locations and in various roles.
Education
General Bachelor -
Colegio Bautista
7 Calle Oriente Ave. Sur Barrio El Calvario, SLV10.2016
High School Diploma -
Colegio Bautista
Colegio Bautista 11.2018
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Pre-shift walk-through
- Complaint handling
- Staff training
- Food handling safeguards
- Employee scheduling
- Health inspections
- Waste reduction
- Hygiene standards
- Table management
- Customer service
- Coaching and mentoring
- Problem-solving
- Reliable and responsible
- Team leadership
- Training and onboarding
- Staff supervision
- Collaboration and teamwork
- Safe food handling
- Sanitation
- Calm and pleasant demeanor
- Quality assurance
- Recruitment and hiring
- Employee supervision
- Delegating assignments and tasks
- Kitchen equipment operation and maintenance
- ServeSafe manager
- Quality control
- Inventory management
- ServSafe food manager
- Teamwork
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Teamwork and collaboration
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Shift Manager
McDonald's
08.2024 - 06.2026
Church Youth Leader
Church Youth Group
01.2022 - 11.2022
High School Diploma -
Colegio Bautista
General Bachelor -
Colegio Bautista