Summary
Overview
Work History
Skills
Timeline
Generic

Monica Trembath

East Concord ,NY

Summary

Proven Manager with a track record of enhancing customer service and reducing waste, notably at McDonald's. Skilled in cash handling oversight and staff training, I excel in fostering team leadership and improving performance. My approach has consistently resulted in heightened efficiency and customer satisfaction, demonstrating a strong blend of critical thinking and relationship building. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Restaurant Shift Manager

Mcdonalds
Springville Ny
03.2024 - Current
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.

Manager

Burger King
Springville, NY
09.2019 - 04.2024

It was my job to open the store , handle money and take care of customers .

Skills

  • Cash handling oversight
  • Task Delegation
  • Inventory Control
  • Customer Complaint Resolution
  • Staff Training
  • Pre-shift walk-through
  • Complaint Handling
  • Food handling safeguards
  • Order Management
  • Staff Motivation
  • Health Inspections
  • Waste Reduction
  • Customer Service
  • Problem-Solving
  • Relationship Building
  • Critical Thinking
  • Training and Onboarding
  • Reliable and Responsible
  • Team Leadership
  • Staff Supervision
  • Collaboration and Teamwork
  • Performance Improvement
  • Safe Food Handling
  • Sanitation
  • Calm and Pleasant Demeanor
  • Money Handling
  • Workflow Planning
  • Conflict Resolution
  • Employee Supervision
  • Delegating Assignments and Tasks
  • ServeSafe Manager

Timeline

Restaurant Shift Manager

Mcdonalds
03.2024 - Current

Manager

Burger King
09.2019 - 04.2024
Monica Trembath