Jayda Nicole Garcia
Las Vegas
Summary
Restaurant Shift Manager at McDonald's with expertise in customer service and team leadership. Enhanced guest satisfaction by resolving complaints efficiently, achieving outstanding service ratings. Proven track record and skilled in cash handling and staff training, fostering a collaborative and reliable workforce. I effectively trained staff and showed , resulting in improved operational efficiency and guest experiences. Committed to maintaining high standards of service and food safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald's
Las Vegas, NV
10.2024 - 05.2026
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on best practices for customer service.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Monitored food safety procedures, ensuring compliance with health regulations.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Education
High School Diploma -
Green Valley High School
Henderson, NV05.2026
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Staff training
- Pre-shift walk-through
- Complaint handling
- Customer service
- Problem-solving
- Critical thinking
- Reliable and responsible
- Team leadership
- Staff supervision
- Collaboration and teamwork
- Safe food handling
- Money handling
- Conflict resolution
- Delegating assignments and tasks
- ServeSafe manager
Certification
ServSafe Food Protection Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Shift Manager
McDonald's
10.2024 - 05.2026
High School Diploma -
Green Valley High School