TOM ARREGUIN
Stonewall,LA
Summary
As an encouraging and analytical problem-solver, I possess a unique set of skills that excel in team building, leadership, and motivation. Exceptional aptitude for customer relations and relationship-building allows for strong connections with clients. Highly proficient in independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance within the organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warehouse Operations Manager
The Hope Center
08.2018 - 01.2025
- Managed daily operations to ensure smooth functioning of the warehouse, maintaining a clean, safe environment for customers and employees.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Certified Forklift, Pallet Jack Operator and Trainer
Sr. Operation Manager
Portfolio Recovery Associates
02.2012 - 08.2018
- Managed/ Trained a team of 14 collectors to reach daily/monthly company goals with security protocol in place at all times
- Fostered a positive work environment that supported employee engagement and retention.
- Monitored/reviewed 10 calls per rep each month to ensure adherence to quality control and policy
- Ensured that reps are meeting criteria for FDCPA and CFPB guidelines
- Processed complaints/grievances and provided conflict resolution
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reviewed and submitted accurate payroll
Service Center Manager
Stanley Black & Decker (DeWalt)
03.1999 - 02.2012
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Interviewed, hired, and provided ongoing training for new employees
- Continually assessed staff training needs while designing customized learning plans tailored to individual strengths and areas for growth.
- Supervised 23 agents and 5 Level-II technical agents
- Decreased operating costs by 1.3 million the first year in the position
- Trained agents to make effective quick-thinking decisions in a high intensity environment
- Achieved a 90.7% service level above the 80% requested goal
- Exceeded monthly and yearly FAB (Fixed Annual Budget) requirements
- Reviewed, analyzed, and prepared yearly employee performance appraisals
- Developed a new instruction training manual to replace previous obsolete version
- Proficient in PC, BOM system, Windchill, NextGen, SAP, ISS, Fidelitone, RNT, Kronos
Education
Bachelor Degree - Organizational Leadership and Management
University of Memphis
05.2007
Associates Degree - Management
Jackson State Community College
Jackson, TN05.2005
Skills
- Independent Motivator
- Effective Team Coordination
- Strong Verbal Communication
- Relationship Building Skills
- Reliability and Trustworthiness
- Skilled in Conflict Management
- Exceptional Customer Satisfaction
- Inventory Control
- Brand Identity Management
- Employee Relations Procedures
- Certified Class A Commercial Driver
- Experienced in Word, Excel, and PowerPoint
Accomplishments
- Supervised team of 62 staff members.
Relocation
Shreveport, LA
Certification
- Forklift / Pallet Jack Operator Certification
Languages
Spanish
Professional Working
Timeline
Warehouse Operations Manager
The Hope Center
08.2018 - 01.2025
Sr. Operation Manager
Portfolio Recovery Associates
02.2012 - 08.2018
Service Center Manager
Stanley Black & Decker (DeWalt)
03.1999 - 02.2012
- Forklift / Pallet Jack Operator Certification
Bachelor Degree - Organizational Leadership and Management
University of Memphis
Associates Degree - Management
Jackson State Community College
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