Thomas E. Carter
Lorain,Ohio
Summary
I am an accomplished professional with a successful background who is abl to utilize my skill sets and experience in a broad range of environments, from manufacturing to public and customer service organizations. I have a solid history of designing and revising procedures leading to significant operational improvements, and I can interface effectively with all levels of management, cross-functional employees, and especially any random sample of the population.
Overview
69
69
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Event Manager
- Duties include promoting sales and maintaining good relations with current and future clients, scanning customers entering the facility, and scheduling day care fitness classes and day spa appointments (as well as promoting the sales of fitness training and day spa appointments)
- I provide personal tours throughout the facility to new customers, and I explain all programs that are available
- When I serve as Manager on Duty, I am responsible for all aspects of successful daily and special event operations, including opening and closing the facility and making sure it is ready to operate and secure
- I also take charge of and resolve the special needs or complaints of customers, and every day I spend a significant amount of time interacting productively with a very diverse cross-section of the public
- Checking patients into the emergency room or for scheduled or non scheduled appointments, checking insurances for approval and taking copays.
Legal Services Clerk
Lorain County Domestic Courts
01.2021 - Current
- Duties include pulling and preparing the judges and magistrates dockets for the week
- Pulling files to send up to the magistrates and judges to view for current cases being heard
- Docuting and scanning new information into the files
- Juvenile Probation Assistant assisting the probation officers with their daily needs by attending court hearings for the juveniles
- Mentoring and visiting the juveniles at home or at school to check on their well being and to see if their families need any services
- Taking juveniles to medical appointments, court hearings or to juvenile facilitues
- Delivering summons for their next court hearings
Patient Access Representative
University Hospitals Avon Health and Fitness Center
01.2006 - 01.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Victim/Witness Advocate
Lorain County Prosecutor
01.2017 - 01.2020
- Include to help victims and witnesses of various crimes through court proceedings, accompanying them and answering any questions they may have
- Helping victims with protection orders, helping others by letting them know about other programs that are available throughout Lorain County.
Sample Builder and Die Setter
Beckett Air, Incorporated
North Ridgeville, Ohio
01.1988 - 01.2012
- Sample Builder duties include building prototypes using current blueprints or job specifications designed by the engineering or customer service departments to meet customers’ very specific requirements
- Die Setter duties involve the setup of progressive dies to manufacture production orders and spinner riveters, stakers, and balancers
- In addition, I fulfill customer orders (pull material orders and set up lines) utilizing the Warelink System
- I also prepare and ensure Purchase Order Documents and Bill of Ladings are correct for both domestic and international shipments (UPS and FedEx)
- I also troubleshoot the Pulsar Amada Laser Machine utilizing the Computer Numerical Control (CNC) to correct basic machine errors
- I am often called into work at unscheduled hours to ensure orders are completed properly
- Key Achievements:
- Selected for the 2004 President’s Choice Award (150 employees overall)
- Top Employee with 12 years of perfect attendance
Customer Service Representative
Riveredge Fitness Center
01.1985 - 01.2008
- Duties included membership sales and services, providing facility tours to new clients, explaining all available programs to all clients, general services to current clients, scheduling appointments, and sales of food or facility merchandise.
Warehouse Worker
Western Enterprise
Avon Lake, Ohio
01.1986 - 01.1987
- Duties included pulling orders to fulfill part requisitions, assembling and testing medical regulators, and general factory work.
Bulk Food Clerk
Apples Grocery
Elyria, Ohio
01.1985 - 01.1986
- Duties included maintaining the bulk food section (keeping area orderly and operational, ensuring bins were full and bulk stock was in place), ordering bulk food from multiple vendors, customer service, stocking, and general grocery service.
Education
Diploma -
Lorain Southview High School
1985
Certification
Microsoft Word.
Pulsar NT – Training Certification on the Pulsar Amada Laser
Coil Fed Training System – Training performed by the Precision Metal-Forming Association
Timeline
Legal Services Clerk
Lorain County Domestic Courts
01.2021 - Current
Victim/Witness Advocate
Lorain County Prosecutor
01.2017 - 01.2020
Patient Access Representative
University Hospitals Avon Health and Fitness Center
01.2006 - 01.2021
Sample Builder and Die Setter
Beckett Air, Incorporated
01.1988 - 01.2012
Warehouse Worker
Western Enterprise
01.1986 - 01.1987
Customer Service Representative
Riveredge Fitness Center
01.1985 - 01.2008
Bulk Food Clerk
Apples Grocery
01.1985 - 01.1986
Customer Service Representative and Event Manager
Diploma -
Lorain Southview High School