Trinity Lockie
Fogo De Chao Seattle Rooftop Lounge
SEATTLE
1
Certification
10
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Event Manager/Customer Service Representative
9 Months- Coordinated logistics for high-profile events, ensuring seamless execution and guest satisfaction.
- Developed event timelines, managing multiple projects simultaneously to meet client expectations.
- Led a team of event staff, providing training and mentorship to enhance performance and service quality.
- Cultivated relationships with clients to ensure repeat business and referrals through exceptional service delivery.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Enhanced team collaboration by developing comprehensive communication plans that kept all stakeholders informed and engaged.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed reservations and coordinated seating arrangements for efficient operations.
- Collaborated with kitchen staff to ensure timely food service during peak hours.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences.
- Developed strong relationships with regular patrons, fostering a welcoming environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server/Manager
8 Years 10 Months- Analyzed customer feedback to develop strategies for improving service quality and efficiency.
- Oversaw cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Enforced compliance with uniform and personal presentation standards.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
Restaurant Manager/ Bartender/Server
1 Year- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Insurance Enrollment Specialist
2 Years- Enrolling military members and their families into insurance plans.
- Training new hires and ensuring accurate and appropriate performance.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Set up customer payment plans to cover annual policies and renewals.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Simplified insurance application process for customers, leading to more user-friendly experience.
- Processed insurance claims to ensure timely support for customers in need.
- Utilizing multiple computer applications at once to quickly complete tasks.
Education
Associate of Arts - Communications
Skills
Schedule management
Team leadership and supervision
Guest management
Operations oversight
Staff oversight
Event evaluation
Food service
Managing events start to finish
Event staff management
Employee training
Time management
Client relations
Certification
- Food Handler Permit
- Class 12 Alcohol Permit
Timeline
Event Manager/Customer Service Representative
Fogo De Chao Seattle Rooftop Lounge
10.2025 - CurrentRead More
Restaurant Manager/ Bartender/Server
Beef O’ Bradies
01.2022 - 01.2023Read More
Insurance Enrollment Specialist
Humana Military TRICARE
01.2021 - 01.2023Read More
Server/Manager
Skyline Chili
09.2016 - 07.2025Read More
JCTC Jefferson Technical Community College
Associate of Arts from Communications
Read More