Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tom Day

Beaverton,OR

Summary

Proven Warehouse Worker and Mortgage Loan Officer with a track record of enhancing customer satisfaction and streamlining operations at Amazon and Stearns Lending LLC. Expert in problem-solving and warehouse safety, I have significantly improved order processing times and loan approval rates. Skilled in packaging and negotiating favorable loan terms, I bring a disciplined approach to achieving and surpassing goals. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

12
12
years of professional experience

Work History

Warehouse Worker

Amazon
06.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.

Mortgage Loan Officer

Bank of England Mortgage
02.2018 - 07.2024
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.

Mortgage Loan Officer

Stearns Lending LLC
05.2012 - 10.2017
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Reviewed loan files and updated to match current standards.
  • Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Explained different types of loans pertaining to client situations.
  • Checked loan documents for accuracy prior to closing.

Education

High School Diploma -

Lapeer High School
Lapeer, MI
06.1968

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Loading and unloading
  • Warehouse Safety
  • Attention to Detail
  • Problem-Solving
  • Sorting and Labeling
  • Pallet Jack Handling

Additional Information

Sargent United States Army June 1969 - May 1971

Vietnam Vet

Bronze Star

Purple Heart

Timeline

Warehouse Worker

Amazon
06.2024 - Current

Mortgage Loan Officer

Bank of England Mortgage
02.2018 - 07.2024

Mortgage Loan Officer

Stearns Lending LLC
05.2012 - 10.2017

High School Diploma -

Lapeer High School

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Tom Day