Tom Gilligan
North Aurora,IL
Summary
Dedicated to delivering positive customer experiences that promote loyalty and repeat business, service-focused General Manager with a strong ability to orchestrate optimal resource utilization. Effectively handles expected operational needs and possesses sound judgment, good planning abilities, and strong interpersonal communication skills as a sales leader.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager/Owner
Gilligan Painting
2015.01 - Current
- Responsible for all day to day business operations of sales, marketing, production, administration
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Operations Manager
CertaPro Painters
2021.01 - 2023.01
- Executed and managed all new business development in the field
- Drove jobs while meeting/exceeding profit margin while maintaining customer satisfaction
Field Operations Manager
Painters USA, Inc.
2013.01 - 2015.01
- Project managed all field personnel through safety, production, and quality control
- Oversaw work of 50 personnel, with 7 direct reports.
Senior Admissions Advisor
Everest College
2010.01 - 2013.01
- Promoted from Admissions Advisor to Senior Admissions Advisor in first year
- Managed approximately 100 incoming and outbound calls and emails per day from customers
National Account Manager
Lighthouse Catholic Media
2009.01 - 2010.01
- Responsible for National Sales accounts and executed customer service and maintained existing accounts
Production Manager
CertaPro Painters
2003.01 - 2009.01
- Fulfilled the obligations of the essential functions: Administration, Production, Estimating, Marketing, Sales, Accounting, and Personal Development
Sales Manager
Market Street Promotions
2001.01 - 2003.01
Marketing Communications
Intermedia Communications
1999.01 - 2001.01
- Account Executive responsible for new business development in Chicago
Assistant Manager
Jewel/Osco
1996.01 - 1999.01
- Managed employees and key holder for store operations for grocery/drug store
Education
B.S. Public Administration -
Purdue University Global
Chicago, IL06.2012
Skills
- Project Management
- Team Leadership
- Customer Service
- Conflict Resolution
- Sales Operations
- Operations Management
- Staff Management
- Training and Development
- Relationship Building
- Performance Improvement
- Employee Development
- Recruitment
Certification
- National Center Construction Education Research | NCCER Certified Instructor
- OSHA 10 & 30 Certification
Training
- Campus Team Leadership
- Situational Leadership I and II
- Residential & Commercial Estimating
- Production Management Program
- Director of Admissions Development Program
- Residential Sales Training
- Retail Management Program
- Conflict Resolution Training
Timeline
Operations Manager
CertaPro Painters
2021.01 - 2023.01
General Manager/Owner
Gilligan Painting
2015.01 - Current
Field Operations Manager
Painters USA, Inc.
2013.01 - 2015.01
Senior Admissions Advisor
Everest College
2010.01 - 2013.01
National Account Manager
Lighthouse Catholic Media
2009.01 - 2010.01
Production Manager
CertaPro Painters
2003.01 - 2009.01
Sales Manager
Market Street Promotions
2001.01 - 2003.01
Marketing Communications
Intermedia Communications
1999.01 - 2001.01
Assistant Manager
Jewel/Osco
1996.01 - 1999.01
B.S. Public Administration -
Purdue University Global
- National Center Construction Education Research | NCCER Certified Instructor
- OSHA 10 & 30 Certification
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