Tom Knych
Middleton,USA
Summary
Sales Technology Leader with over 10 years of experience in generating significant revenue growth and enhancing operational efficiency. Proficient in Salesforce, Gong, Salesloft, and ZoomInfo, with a strong focus on developing AI-driven solutions and managing vendor negotiations. Skilled in overseeing multi-million-dollar budgets to ensure alignment of technology initiatives with business goals.
Overview
17
17
years of professional experience
Work History
Manager, Business Systems Analysts
Wiz
08.2025 - Current
- Managed and developed team of Business Systems Analysts, establishing delivery standards and career paths.
- Built first unified operational enhancement intake and prioritization framework for consistent scoring and roadmap visibility.
- Collaborated with Engineering, RevOps, and Security leadership to design scalable system architectures across platforms.
- Reduced cycle time of systems initiatives through structured discovery and repeatable business requirements processes.
- Led strategic roadmap planning, resource forecasting, stakeholder communication, and executive reporting.
- Standardized tooling and established KPIs to drive operating efficiency and improve visibility into demand.
Founder/Principal
Tri-Town Technology Advisors
Middleton, MA
09.2021 - Current
- Advise on end-to-end lead-to-cash, forecasting, Contract Lifecycle Management (CLM), and territory management, enhancing sales operations maturity for SMB & enterprise clients.
- Work with client’s project teams to successfully implement Salesforce Sales, Service, and Experience Clouds along with various third-party applications that integrate with the Salesforce platform.
- Deliver training sessions to end-users and provide support documentation and development of training collateral.
- Hands-on configuration and declarative development on the Salesforce platform.
Manager, Go-to-Market Applications
Mindbody
06.2023 - 07.2025
- Led a team of 7+ developers & analysts to implement strategic sales-tech initiatives, aligning roadmaps across business units & IT.
- Designed a capacity planning model to optimize resource allocation and project prioritization.
- Integrated AI-powered chatbots, saving 200+ support hours/month.
- Introduced a guided-selling flow, reducing order-entry time from 15 min to < 3 min and cutting order errors by 82%.
- Managed sentiment analysis projects using Large Language Models to derive actionable insights for product improvement.
- Introduced a development operations model to streamline release management while ensuring compliance and audit readiness.
- Delivered a $54M business loan program to strategic accounts, supporting sales enablement and operational goals.
- Collaborated with cross-functional teams to drive application optimizations, including Salesforce improvements, reducing operational bottlenecks.
Application Manager, Salesforce
Meta (Formerly known as Facebook)
Remote
06.2022 - 06.2023
- Directed the Salesforce platform's growth and optimization to support over 120,000 contingent workforce users, enhancing case management workflows.
- Architected foundational systems to unify internal and external support platforms, improving usability and scalability.
- Demonstrated ROI through innovative use cases, including a Dynamic SLA proof of concept that accelerated service delivery timelines.
- Partnered with global stakeholders to establish success metrics, driving alignment with organizational goals.
- Drove cross-functional collaboration, delivering solutions that aligned business needs with technology capabilities.
Senior Salesforce Solution Architect
Harvard Business School Publishing
Boston, MA
02.2021 - 05.2022
- Salesforce.com platform and CRM applications SME responsible for the overall CRM systems architecture for a multi-org enterprise ecosystem.
- Technical lead in needs assessments, prototyping/Proof of concepts (PoC), requirements gathering, project scoping, and design workshops.
- Managed a team consisting of business analysts and developers to ensure well-architected solutions are delivered utilizing best practices and meeting all business requirements.
- Led design of Salesforce consolidation roadmap into a single company instance.
- Member of the Architecture team implementing Workday, including integrations with Salesforce.
- Lead architect for companywide contract lifecycle management project responsible for overseeing process development, solution design, and implementation leveraging Conga Contracts for Salesforce.
- Led process to establish support documentation library as well as develop a training curriculum and deliver training sessions of implemented solutions to end-users.
- Responsible for understanding new Salesforce products and technical capabilities resulting from product releases and acquisitions.
- Reduced Salesforce support & maintenance tickets by over 50% in the first 12 weeks in position by implementing an agile development methodology.
Manager Sales Operations – Corporate Learning
Harvard Business School Publishing
Boston, MA
09.2016 - 01.2018
- Managed a global sales operations team supporting 35 field sales managers, 8 regional sales directors, and 2 VP’s.
- Developed template standardization and automation of the company contracting process through Salesforce to improve proposal turnaround time to customers by over 66%.
- Streamline complex sales and service delivery cycle by utilizing Salesforce and FinancialForce PSA workflow and APEX automation, allowing field account managers to grow their portfolios by over 110%.
- Managed sales compensation planning for the sales team as well as reporting and modeling future compensation plans for executive leadership.
- Project functional lead on Impact award-winning Client Experience Project team, including deployment of Salesforce Lightning Experience.
- Birst BI platform product owner coordinating deployment and training to replace legacy forecast process and improve access to forecast reporting.
- Guided sales management in the establishment of Customer Experience KPI’s.
- Implemented sales enablement and training policies, including the WalkMe Digital Adoption Platform, to make onboarding members of a rapidly growing sales team more efficient.
- Reviewed corporate financial KPI’s with the executive team on a regular basis to ensure the company is on target to hit its monthly, quarterly, and annual revenue goals.
Manager of Sales Operations
Winslow Technology Group, LLC
Waltham, MA
01.2012 - 02.2016
- Supported all aspects of daily operations between the sales team, customers, and partners in the areas of lead development, product demo, proposal creation, deal registration, order processing, and post-purchase communication.
- Worked with the sales team and drove full alignment of processes and Salesforce to speed up the sales cycle to drive revenue growth ~100% YOY and make the Inc. 5000 list for three consecutive years in a row.
- Assisted the owner and president in implementing business strategies and developing a three-year company growth plan including establishing revenue targets, sales forecasting, developing and tracking key performance metrics, and strategic account planning.
- Developed and implemented Salesforce and QuoteWerks processes to achieve a 95% renewal success rate of customer support contracts, accounting for one third of company revenue.
- Developed and implemented forecasting process and creation of metrics and Salesforce.com dashboards to track pipeline health.
- Created training program and onboarding policy for business development program and team.
- Created and managed the first full-time inside sales team in company history.
Account Executive
Winslow Technology Group, LLC
Waltham, MA
01.2011 - 01.2012
- Prospected for new business through cold calling, lead generation and customer referrals to reach 110% of quota.
- Leveraged existing customer relationships to sell additional services and to maintain support and product upgrade business.
- Delivered product demos to existing and prospective customers and led a consultative sales approach to identify and solve customer pain points.
- Understand in detail the product service offerings and be able to present the benefits and value proposition to current and prospective customers.
- Worked with engineering to develop solutions that successfully met all of customer needs.
Inside Sales Representative
Winslow Technology Group, LLC
Waltham, MA
01.2009 - 01.2011
- Assisted the sales team in demand generation, registration of sales opportunities, quote generation, proposal preparation, and closing deals.
- Successfully renewed customer support contracts totaling more than $1 million dollars in revenue.
- Planned various customer events to help maintain and grow relationships.
- Maintained and validated up-to-date vendor and account contacts using Salesforce.com.
- Worked with the president to analyze company sales performance for quarterly and yearly business reviews.
Education
B.S. - Business Administration
Northeastern University
Boston, MASkills
- Project management and resource allocation
- Salesforce optimization
- System architecture
- Business analysis
- Data-driven decision-making
Professional Training And Education
- Salesforce Certified Administrator, 19853556
- Salesforce Certified Platform App Builder, 21907338
- Harvard Business School Online, Disruptive Strategy
- Northeastern University, Boston, MA, B.S. in Business Administration, Entrepreneurship & New Venture Management, Marketing, Graduated Summa Cum Laude, 3.82
Timeline
Manager, Business Systems Analysts
Wiz
08.2025 - Current
Manager, Go-to-Market Applications
Mindbody
06.2023 - 07.2025
Application Manager, Salesforce
Meta (Formerly known as Facebook)
06.2022 - 06.2023
Founder/Principal
Tri-Town Technology Advisors
09.2021 - Current
Senior Salesforce Solution Architect
Harvard Business School Publishing
02.2021 - 05.2022
Manager Sales Operations – Corporate Learning
Harvard Business School Publishing
09.2016 - 01.2018
Manager of Sales Operations
Winslow Technology Group, LLC
01.2012 - 02.2016
Account Executive
Winslow Technology Group, LLC
01.2011 - 01.2012
Inside Sales Representative
Winslow Technology Group, LLC
01.2009 - 01.2011
B.S. - Business Administration
Northeastern University