Tom Le
Modesto,Ca
Summary
Dynamic Shift Leader at The Pho with a proven track record in enhancing guest satisfaction and training staff. Skilled in cash handling and problem-solving, I excel in maintaining an organized environment and ensuring quality service. Committed to operational excellence and fostering a positive team atmosphere.
Overview
8
8
years of professional experience
Work History
Shift Leader
The Pho
Modesto, California
09.2024 - Current
- Supervised daily operations and staff in fast-paced dining environment.
- Trained new employees on restaurant procedures and customer service standards.
- Ensured cleanliness and organization of dining area during peak hours.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
Gardener
Le's Gardening
Modesto, Ca
06.2018 - Current
- Trimming trees to maintain a non-hazard environment.
- Mowing the lawn to maintain cleanliness of the house.
- Raking leaves into one big pile to maintain the area clean.
- Self-Employed
Volunteer
Nails By Steven
Location
05.2019 - 07.2020
- Organizing and Restocking nail supplies to maintain the productivity for other employees.
- Mopping the floors to maintain cleanliness throughout the shop.
- Place nail supplies on employees' stations for them to be readily available when working.
- Volunteer
Volunteer
Old Skool Iron
Modesto, Ca
06.2019 - 08.2019
- Polish equipment for cleanliness throughout the whole shop to keep the store satisfactory.
- Putting away equipment to keep customers safe and have a safe environment.
- Help customers in need, if any problems occur to keep a safe environment.
- Volunteer
Education
High School Diploma -
Joseph A. Gregori
Modest, Ca05.2022
Skills
- Task organization
- Equipment assembly
- Equipment operation
- Quick learning
- Basic coding
- Cash handling
- Customer service
- Communication skills
- Problem-solving
Extracurricular Activities
Key Club
Languages
Vietnamese
Limited
English
Native/ Bilingual
Affiliations
Volunteer Work for Love Modesto 2023-Present
Timeline
Shift Leader
The Pho
09.2024 - Current
Volunteer
Old Skool Iron
06.2019 - 08.2019
Volunteer
Nails By Steven
05.2019 - 07.2020
Gardener
Le's Gardening
06.2018 - Current
High School Diploma -
Joseph A. Gregori