Karla Pimentel
Spanish Fork,UT
Summary
Results-driven professional with a Bachelor of Science in Criminology and Criminal Justice from Arizona State University, Magna Cum Laude, and over seven years in supervisory roles. Combines strong communication, problem-solving, and organizational skills with a solid foundation in research and documentation. Ready to enhance administrative and operational functions across diverse professional settings.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Spanish Fork, UT
10.2020 - Current
- Lead daily store operations and coordinate team responsibilities in a fast-paced environment
- Train and support employees while reinforcing workplace procedures, service standards, and accountability.
- Resolve customer concerns and unexpected challenges through professional communication and problem-solving.
- Prioritize completing tasks while maintaining operational accuracy and consistent service standards.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored cash handling, till accuracy, and end-of-shift reconciliation processes.
- Collaborated with management to develop strategies for boosting overall store performance.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader
Costa Vida
Spanish Fork, UT
10.2018 - 08.2020
- Coordinated shift activities to ensure smooth daily restaurant operations.
- Assisted with employee training, customer concerns, and maintaining service standards.
- Supported opening and closing procedures and helped ensure shift responsibilities were completed.
- Managed cash handling, register reconciliation, and secure drawer procedures
- Supported inventory counts and communicated supply needs to management
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ08-2025
Skills
- Operational Management
- Inventory Management
- Team leadership
- Customer Service and Conflict Resolution
- Task organization
- Critical Thinking and Problem-Solving
- Information analysis
- Documentation skills
- Team collaboration
- Works well under pressure
- Bilingual skills
- Written and Verbal Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Shift Leader
Costa Vida
10.2018 - 08.2020
Bachelor of Science - Criminology And Criminal Justice
Arizona State University