
Experienced and compassionate professional with over seven years of leadership experience in structured, high-responsibility environments, seeking a Direct Support Professional Assistant Manager or Manager role. Proven ability to supervise staff, support individuals with daily living activities, and ensure compliance with organizational policies, service plans, and regulatory requirements. Strong background in coordinating daily operations while maintaining a safe, respectful, and person-centered environment.
Demonstrated skill in staff oversight, coaching, and accountability, as well as monitoring performance, addressing challenges, and promoting consistency in service delivery. Adept at reviewing documentation, ensuring accurate daily logs, and supporting adherence to Individualized Service Plans (ISPs). Known for remaining calm under pressure, using de-escalation techniques when necessary, and making sound decisions that prioritize safety, dignity, and well-being.
Highly reliable and detail-oriented, with a strong understanding of confidentiality, professional boundaries, and ethical responsibilities in human services. Communicates effectively with supervisors, team members, and individuals served, fostering teamwork and trust. Committed to supporting program goals, improving quality of care, and mentoring staff to deliver consistent, high-quality support.
Motivated to contribute leadership, stability, and compassion to Innovative Resources for Independence (IRI) by supporting both staff and individuals in achieving independence, growth, and an improved quality of life. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Operations documentation
Safety support
Customer service
Adaptability