Cristell Villanueva
Staten Island
Summary
Results-driven shift supervisor with proven experience in training and mentoring staff. Strong adaptability and problem-solving skills have led to enhanced team performance and customer satisfaction. Committed to maintaining operational excellence and compliance with company policies. Bilingual professional with a strong background in customer service. Skilled in problem-solving, teamwork, and attention to detail, ensuring high levels of customer satisfaction and efficient operations.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
PLS cashier
Staten Island
11.2024 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new cashiers to enhance customer service skills.
- Managed cash register activities and balanced cash drawers at shift end.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Scanner manager
Western Beef Supermarket
03.2023 - 11.2024
- Transitioned from cashier to scanner manager in June 2023, after two months of service.
- Operated scanning equipment to process customer purchases efficiently.
- Ensured accurate price entry for smooth transactions at checkout.
- Assisted customers with inquiries regarding products and promotions.
- Ensured accurate pricing and proper signage across all store displays.
- Provided assistance to cashiers, opening registers to enhance customer service.
- Updated sale signs weekly for the deli, produce, seafood, meat, dairy, bakery, and frozen departments.
- Conducted weekly backscanning to identify expired items and generate compliance reports.
Team manager
Mcdonalds
06.2022 - 03.2023
- I started like everybody else as a team member, and after three months, the store manager asked me to be the manager because I learned everything that was necessary in the store.
- By working as a team manager, I was making sure that I knew the people with whom I was working and making decisions about who was going to which station. Most of the time, I would make the decisions depending on their abilities, and knowing where they are stronger.
- Being a manager also meant that I had to make sure it was clean and neat, and if there was any call-out or a worker didn't show up, I had to look for a solution. It was my responsibility to maintain the store, ensure all the employees took their breaks, and do what they had to do.
- Also, I had to make sure the safe was good, and the time, and also if there were too many workers and little business. I had to make the decisions to either send someone home early or send two or more people on break, depending on the situation.
- Supervised team members during busy shifts to ensure efficient service.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Motivated team members to consistently achieve or exceed performance expectations.
Education
Major in International Business - computer science
College of Staten Island
Staten Island, NY09.2025
High School Diploma -
Susan E. Wagner High School
Staten Island, NY06.2023
Skills
- Bilingual communication
- Customer service
- Team collaboration
- Adaptability and flexibility
- Problem solving
- Customer service excellence
- Microsoft Excel proficiency
- Microsoft Word expertise
- Tutoring and mentoring
- Management skills
- Team leadership
- Shift supervision
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
PLS cashier
11.2024 - Current
Scanner manager
Western Beef Supermarket
03.2023 - 11.2024
Team manager
Mcdonalds
06.2022 - 03.2023
Major in International Business - computer science
College of Staten Island
High School Diploma -
Susan E. Wagner High School
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