Montserrat Tirado

Barista

Starbucks

Boerne

06.2023 - 06.2025

Prepared high-quality coffee beverages following standardized recipes.
Maintained cleanliness and organization of the workspace and equipment.
Provided exceptional customer service to enhance customer satisfaction.
Operated point-of-sale system for processing transactions accurately.
Collaborated with team members to ensure efficient store operations.
Assisted in inventory management by restocking supplies as needed.
Handled customer inquiries and resolved issues promptly and professionally.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Checked brewing equipment for proper functionality.
Demonstrated techniques on using multiple beverage machines with new team members.
Recommended pastries and sandwiches to pair with customers' beverages.
Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
Placed orders with suppliers for delivery of products required for daily operations.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Created complex, hand-crafted beverages based upon customer preferences.
Addressed and resolved customer concerns to maintain brand loyalty.
Monitored inventory levels of supplies and restocked when necessary.
Stocked shelves with ingredients needed to make coffee drinks.
Described menu items to customers and suggested products based on stated preferences.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Followed health, safety and sanitation guidelines to pass state inspections.

Summary

Overview

Work History

Shift Supervisor

Barista

Education

Bachelor of Arts - Bilingual Education

Associate of Arts - Education

Skills

Languages

Certification

Timeline

Shift Supervisor

Bachelor of Arts - Bilingual Education

Associate of Arts - Education

Barista

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