Manuel Vera
Starbucks
3
years of professional experience
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Work History
Shift Supervisor
9 Months- Trained and coached new staff, fostering a collaborative and productive work environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to partners during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock for operations.
- Ensured compliance with health and safety standards, promoting a safe workplace for employees and customers.
Barista
11 Months- Deliver exceptional customer service by creating a welcoming environment and anticipating guest needs.
- Prepare and serve handcrafted beverages and food items while maintaining quality, speed, and accuracy.
- Educated customers on menu options and customization to enhance their experience and satisfaction.
- Operate POS systems, processes cash/credit transactions, and balance cash drawers with accuracy.
- Maintained a clean, organized, and stocked work environment in compliance with health and safety standards.
- Trained and coached new partners on store procedures and customer service to ensure consistent quality and performance.
- Adapted to fast-paced environment while maintaining Starbucks’ brand standards to deliver excellent service.
Mechanic
1 Year 8 Months- Conducted regular maintenance checks and routine services to ensure smooth vehicle operation.
- Skillfully diagnosed and repaired a variety of vehicle issues, utilizing advanced diagnostic tools to identify problems.
- Perform a variety of repairs, from simple tasks like oil changes to complex issues like transmission overhauls.
- Implemented a comprehensive approach to maintain vehicle safety and efficiency, enhancing customer trust and satisfaction.
Education
High School Graduate - Aerospace, Law
No degree - Software Engineering
Skills
Safe driving record
Bilingual communication
Emergency communication
Team Leadership
Operational problem solving
Inventory management
Cash handling
Partner training
Workplace safety
Equipment troubleshooting
Cleanliness maintenance
Timeline
Shift Supervisor
Starbucks
10.2025 - 07.2026Read More
Barista
Starbucks
10.2024 - 09.2025Read More
Mechanic
Freddy’s Auto plex
01.2023 - 09.2024Read More
Hanna Early College High School
High School Graduate from Aerospace, Law
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Nuemont College of Computer Science
No degree from Software Engineering
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