Layna West
Madison
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Madison
06.2025 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new baristas on company standards and procedures.
- Managed inventory levels to maintain stock availability and minimize waste.
- Ensured compliance with health and safety regulations during shifts.
Supervisor
AMC Theatres
Huntsville
04.2022 - 06.2025
- Supervised team members during high-volume shifts to ensure efficient operations.
- Addressed customer inquiries and resolved issues to enhance guest satisfaction.
- Conducted training for new employees on company policies and service standards.
Cashier
Zaxbys
Arab
05.2021 - 03.2022
- Operated cash register and processed customer transactions efficiently.
Education
High School Diploma -
Lionsgate Christian Academy
Huntsville, AL12-2022
Skills
- Inventory management
- Customer satisfaction
- Staff training
- Shift supervision
- Conflict resolution
- Time management
Timeline
Shift Supervisor
Starbucks
06.2025 - Current
Supervisor
AMC Theatres
04.2022 - 06.2025
Cashier
Zaxbys
05.2021 - 03.2022
High School Diploma -
Lionsgate Christian Academy