Vanessa Miranda
Hacienda Heights,CA
Summary
Shift supervisor with expertise in staff training, cash management, and quality assurance. Demonstrated ability to enhance workflow efficiency while delivering exceptional customer service. Proven track record of leading teams to achieve operational goals and improve service standards.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
1552 S Azusa Ave
09.2023 - 03.2026
- Coordinated shift schedules for optimal staff coverage and efficiency.
- Supervised daily operations, ensuring adherence to quality standards and enhancing customer satisfaction.
- Monitored staff performance to uphold quality standards and provide feedback for continuous improvement.
- Trained and mentored team members on customer service techniques.
- Taught staff upselling techniques to meet revenue targets.
- Implemented new processes to enhance workflow efficiency within the store.
- Managed inventory levels and conducted regular stock checks to maintain optimal product availability.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Upheld company standards and compliance requirements for operations.
Cash Lead
Bath and Body Work
2054 Brea Mall
05.2022 - 08.2023
- Managed cash register operations during high-volume sales periods.
- Assisted team members in maintaining accurate cash handling procedures.
- Trained new associates on customer service and point-of-sale systems.
- Ensured compliance with company policies for cash management and security.
- Collaborated with management to resolve customer inquiries and issues promptly. Regular audits of cash drawers for accuracy and accountability.
- Maintained cleanliness and organization of the checkout area for a positive experience.
- Assisted customers with product selections and provided detailed product information.
- Managed inventory levels and organized stock for efficient retrieval.
- Participated in promotional events to enhance customer engagement.
- Trained new staff on store procedures and customer service standards.
Am Merchandise
Costco
1220 W Foothill Blvd, CA
05.2022 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
Education
Bachelor of Science - Human Resources Management
California State Polytechnic University, Pomona
Pomona, CA05-2024
Skills
- Staff training
- Shift supervision
- Cash management
- Inventory control
- Customer service
- Quality assurance
Timeline
Shift Supervisor
Starbucks
09.2023 - 03.2026
Cash Lead
Bath and Body Work
05.2022 - 08.2023
Am Merchandise
Costco
05.2022 - 05.2022
Bachelor of Science - Human Resources Management
California State Polytechnic University, Pomona