Kimberly Lipka
Fort Lauderdale
Summary
Motivated customer service professional offering 27 years' experience in retail and hospitality / food service industry. Experienced in both front and back end operations, including financial administration, payroll and scheduling.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Honeybaked Ham Company
Sunrise
10.2019 - Current
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Observed and monitored utilization of equipment.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Trained new employees on company policies and procedures.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assisted customers with product selection when needed.
- Monitored staff performance to ensure quality standards were met.
- Reinforced rules to promote superior employee performance.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Monitored security and enforced loss prevention strategies during shift.
- Resolved customer complaints in a timely manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Fostered a team-oriented environment to increase morale and productivity.
- Collaborated with management to plan special events or promotions.
General Manager (GM)
I heart mac and cheese
Boca Raton
03.2018 - 12.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
CSR/Sales
Orchard Supply Hardware
Coral Springs
12.2016 - 12.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Replenished and arranged items to maintain appearance.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Listened to customer needs to identify and recommend best products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Shift Manager
McDonald's
Hollywood
12.2012 - 07.2016
- Supervise my crew, ensure all procedures and cooking policies were followed along with cash handling policies and deposits
- Responsible for time and temperature on all food products and ensuring fast friendly service.
Education
High School Diploma - nursing
lapeer east high school
Lapeer, MISkills
- Task delegation
- Inventory management
- Team management
- Cash handling
- Problem solving
- Staff development
- Staff management
- Employee training
- Labor and food cost control
- Team motivation
- Positive attitude
- Shift paperwork completion
- Conflict resolution
- Team collaboration
- Performance monitoring
- Time management
- Feedback delivery
- Workplace safety
- Staff motivation
- Inventory control and record keeping
- Customer-oriented
- Safety
- Inventory control
- Cash handling expertise
- Training and mentoring
- Safety awareness
- Policy enforcement
- Quality inspections
- Staff training
- OSHA regulations compliance
Timeline
Shift Supervisor
Honeybaked Ham Company
10.2019 - Current
General Manager (GM)
I heart mac and cheese
03.2018 - 12.2019
CSR/Sales
Orchard Supply Hardware
12.2016 - 12.2018
Shift Manager
McDonald's
12.2012 - 07.2016
High School Diploma - nursing
lapeer east high school