Kourtnee Ireland
Summary
Dynamic Shift Supervisor with expertise in enhancing customer satisfaction and minimizing partner turnover. Proficient in cash handling, conflict resolution, and inventory control, driving operational excellence. Skilled in team leadership and strategic planning, recognized for boosting productivity and maintaining efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
2022.03 - Current
- Ensured high-quality customer service by supervising daily operations effectively.
- Trained new team members, enhancing their product knowledge and operational skills.
- Optimized stock levels and reduced waste through effective inventory management strategies.
- Coordinated shift schedules, maintaining adequate staffing during peak operational hours.
- Resolved customer complaints swiftly, boosting overall satisfaction and loyalty.
- Monitored performance metrics to identify process improvement opportunities and staff development.
Claims Representative
Professional Medical Services
2019.08 - 2025.05
- Ensured compliance with policies by managing claims processing for medical services.
- Resolved claim discrepancies quickly by analyzing submissions for accuracy.
- Secured necessary documentation through collaboration with healthcare providers for approvals.
- Improved team performance by training new staff on claims procedures and best practices.
- Conducted audits of claims data to maintain accuracy and compliance.
- Enhanced customer service standards within the claims processing department.
Barista
Starbucks
2021.02 - 2022.03
- Enhanced guest experiences through exceptional customer service and beverage quality.
- Trained new baristas on beverage preparation techniques and equipment handling.
- Maintained workspace cleanliness and organization for optimal safety and efficiency.
- Resolved customer inquiries swiftly to ensure satisfaction and repeat business.
- Created a welcoming atmosphere by greeting customers and addressing their needs promptly.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ2025-12
High School Diploma -
Trinity High School
Euless, TX2016-05
Skills
- Cash handling at open and close
- Customer-oriented excellence
- Inventory control and record keeping
- Conflict resolution techniques for de-escalation
- Problem-solving in the moment and for future planning
- Goal setting and tracking with metrics and operations
- Partner training for baristas and SSV
- Workplace safety and Ecosure compliance
- Adaptability to change in the moment
- Attention to detail
- Work station assignments
- Task delegation
- Opening and closing procedures
- Multitasking ability
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Professional Working
Korean
Elementary
Timeline
Shift Supervisor
Starbucks
2022.03 - Current
Barista
Starbucks
2021.02 - 2022.03
Claims Representative
Professional Medical Services
2019.08 - 2025.05
Bachelor of Arts - English
Arizona State University
High School Diploma -
Trinity High School