Tom Maroulis
Lake Zurich,IL
Summary
Dynamic leader with a proven track record, adept in strategic planning and staff supervision. Excelled in enhancing customer satisfaction and loyalty, while ensuring compliance with federal and state regulations. Skilled in fostering team productivity and professional growth, achieving significant improvements in operational efficiency.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Alameda Mortgage Corporation
Palatine, IL
02.2023 - 04.2024
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Team Operations Manager
Citywide Home Loans
Schaumburg, IL
07.2017 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Transaction Support Manager
HomeBridge Financial Services
Oakbrook Terrace, IL
01.2016 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Business Administration
William Rainey Harper College
Palatine, ILBusiness Administration
Roosevelt University
Chicago, ILMortgage Loan Originator ID 1183575
Nationwide Multistate Licensing System
Chicago, ILSkills
- Strategic Planning
- Opening and Closing Procedures
- Staff Supervision
- Compliance Reporting
- Compliance Reviews
- Federal and State Regulations
Timeline
Branch Operations Manager
Alameda Mortgage Corporation
02.2023 - 04.2024
Team Operations Manager
Citywide Home Loans
07.2017 - 02.2023
Transaction Support Manager
HomeBridge Financial Services
01.2016 - 07.2017
Business Administration
William Rainey Harper College
Business Administration
Roosevelt University
Mortgage Loan Originator ID 1183575
Nationwide Multistate Licensing System