Tom Mikami
Ossining,NY
Summary
Accomplished General Manager known for exceptional customer service and effective staff training. Strong background in inventory management and market trends, dedicated to improving operational efficiency and enhancing overall customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
General Manager
Hawthorne Wine
Hawthorne, New York
07.2009 - Current
- Educated customers about wine varieties and tasting notes to enhance purchasing decisions.
- Conducted engaging wine tastings to improve customer experience and satisfaction.
- Collaborated with team members to design visually appealing product displays.
- Managed accurate point-of-sale transactions and processed payments efficiently.
- Resolved customer complaints promptly while maintaining professionalism.
- Developed relationships with local wineries for optimal product sourcing opportunities.
- Monitored market trends to inform strategic product selection and promotional activities.
- Assisted in training new staff on effective sales techniques and product knowledge.
Bartender
Post Road Entertainment
Stamford, Connecticut
2006 - 2010
- Engaged with customers to provide exceptional service.
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Assisted in training new bartenders on techniques and procedures.
- Performed opening and closing duties including restocking supplies.
Restaurant Manager
Abis
Greenwich, Connecticut
05.1998 - 06.2008
- Managed daily restaurant operations, ensuring smooth workflow and efficient service delivery.
- Oversaw staff scheduling and delegated tasks to optimize performance.
- Trained new employees on service standards and operational procedures.
- Ensured compliance with health and safety regulations across restaurant areas.
- Maintained clean and organized environment to enhance customer experience.
- Resolved customer complaints professionally to uphold positive guest relationships.
- Conducted thorough opening, closing, and shift change functions to maintain operational standards.
Education
Level One Sommelier
National Wine School
03-2026
Bachelor of Science - Mathematics & Computer Science
SUNY, Purchase
Purchase, NY05-2007
Skills
- Inventory management and visual merchandising
- Point-of-sale systems
- Staff training and customer education
- Market analysis
Timeline
General Manager
Hawthorne Wine
07.2009 - Current
Restaurant Manager
Abis
05.1998 - 06.2008
Bartender
Post Road Entertainment
2006 - 2010
Level One Sommelier
National Wine School
Bachelor of Science - Mathematics & Computer Science
SUNY, Purchase