Tom O'Rourke
Palm Coast,FL
Summary
Experienced healthcare sales and account management professional with strengths in CRM administration, contract renewal management, and service order processing. Known for building trusted client relationships and managing complex senior living and medical monitoring solutions and sales management.
Overview
32
32
years of professional experience
Work History
Contractor
Self Employed
Palm Coast, Florida
11.2024 - Current
Senior Living Communication Sales
Sure-Response
Palm Coast, Florida
10.2021 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- I Managed Nurse Call Radio Integration Sales to Senior Living Communities.
- I meet Senior Community goals by improving response times of senior living residents
Account Executive
Guardian Medical Monitoring
Palm Coast, Florida
11.2011 - 04.2021
- Supported client account management for medical monitoring services across Guardian Medical Monitoring.
- Presented monitoring options to healthcare partners and referral sources.
- Coordinated contract renewals with patients, providers, and internal teams.
- Processed service orders and verified account details in CRM systems.
Territory Sales Manager
Magnification Specialist, Inc.
Palm Coast, Florida
02.2005 - 03.2011
- Managed territory sales for magnification solutions across healthcare and optical accounts.
- Built relationships with clinics, dealers, and distributors for remote sales support.
- Presented product features and demonstrations for low vision and magnification devices.
- Coordinated account visits, follow-ups, and territory planning with internal teams.
- Identified customer needs and matched solutions from company product lines.
- Negotiated pricing, terms, and product orders with qualified buyers.
- Maintained sales records, pipeline notes, and customer contact details.
- Created and managed relationships with key customers in the region.
Certified Respiratory Therapist
SuperMed/AllCare Medical Inc
Ormond Beach, Florida
11.1994 - 02.2005
- Assessed patients and documented respiratory status for acute care treatment plans.
- Administered oxygen therapy and monitored ventilator settings in patient's homes.
- Set up nebulizer treatments and maintained airway equipment in patient's homes.
- Educated patients and families on inhaler use and breathing techniques.
- Collaborated with physicians and nurses on respiratory therapy interventions.
- Maintained respiratory records and followed infection control procedures in clinical settings.
- Maintained detailed records of patient treatment plans and progress notes.
- Durable Medical Equipment Sales and Marketing to area Physician Offices and Home Health Care agencies.
Education
Respiratory Technology Diploma Program - Respiratory Technology
Respiratory Therapy Institute
Miami, FL Extended Services03-1984
Skills
- Nurse call integration
- Service order processing
- Contract renewal management
- Territory planning
- CRM administration
- Healthcare sales
- Account management
- Medical and Technical Sales Management
Accomplishments
- In 2007-2008, I was part of a five member sales team that ranked #1 in the world for Enhanced Vision Sales.
- In 2012, I completed a 240 unit conversion and set up a dealer program to manage the account. I had only been on board with the company for a few months and was recognized as the fastest ever conversion by a new employee.
- In 2019 I received the Outstanding Sales Performance Award for increasing the sales growth in my territory by 17%.
Affiliations
- Currently serve as Membership Director of local community Parrot Head Club.
- Past Member- Flagler County Parks & Recreation Advisory Board
- Past Member- Palm Coast Business & Professional Network
- Past Board Member- Goodwill Industries
- Florida Society for Respiratory Care
Timeline
Contractor
Self Employed
11.2024 - Current
Senior Living Communication Sales
Sure-Response
10.2021 - 11.2024
Account Executive
Guardian Medical Monitoring
11.2011 - 04.2021
Territory Sales Manager
Magnification Specialist, Inc.
02.2005 - 03.2011
Certified Respiratory Therapist
SuperMed/AllCare Medical Inc
11.1994 - 02.2005
Respiratory Technology Diploma Program - Respiratory Technology
Respiratory Therapy Institute