Tom Prendergast
Frontline Supervisor, UPS
Gary,IN
Summary
Productive Front Line Supervisor with 10 years of experience planning and scheduling personnel and materials and delegating work to 10-person team. Hardworking and efficient individual talented at analyzing, interpreting and resolving unforeseen problems.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Frontline Supervisor
UPS
Hodgkins, IL
10.2019 - Current
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Created and oversaw employee training schedule to emphasize productivity and service.
- Trained team members in successful strategies to meet operational and service goals.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
Store Manager/Assistant District Mangaer
Family Video Movie Club
Hobart, IN
06.2016 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Shift Leader
Speedway LLC
Schererville, IN
10.2014 - 06.2016
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Arts - History
Purdue University Calumet
Hammond, IN 08.2012 - 05.2014
Skills
Operations
Relationship building and management
Team Supervision
Time management
Problem-solving skills
Systems and software programs
Timeline
Frontline Supervisor
UPS
10.2019 - Current
Store Manager/Assistant District Mangaer
Family Video Movie Club
06.2016 - 07.2020
Shift Leader
Speedway LLC
10.2014 - 06.2016
Associate of Arts - History
Purdue University Calumet
08.2012 - 05.2014