Tikvah Dials
Greensboro,NC
Summary
Resourceful Frontline Supervisor known for high productivity and efficient task completion. Skilled in coordinating large teams, optimizing workflow processes, and implementing safety protocols to ensure smooth operations. Excel in communication, problem-solving, and decision-making, ensuring operational excellence and team cohesion in fast-paced environments.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Frontline Supervisor
Publix Distribution Center
McLeansville, North Carolina
07.2022 - Current
- Trained and mentored new employees with focus on store best practices to improve onboarding processes.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assigned tasks to employees while supervising daily operations and task completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted meetings with team members to discuss progress, challenges, and opportunities for improvement.
- Directed and supervised staff performance.
- Reviewed employee performance regularly and set goals to improve efficiency and productivity.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Identified process improvement opportunities within the warehouse environment.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Provided leadership to motivate staff members to achieve performance goals.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Held staff meetings to share project information and address specific issues.
Frontline Supervisor
Publix Distribution Center
Deerfield Beach, FL
09.2018 - 07.2022
- Responded promptly to customers' inquiries via email or phone calls in a professional manner.
- Trained staff on best practices related to product knowledge, sales techniques, problem-solving methods.
- Assigned tasks to team members based on their skill set and experience level.
- Reviewed employee performance regularly and set goals to improve efficiency and productivity.
- Resolved conflicts among team members by providing constructive feedback and coaching as needed.
- Promoted culture of integrity, positivity and collaboration by delivering top-notch employee coaching and mentoring.
- Trained and mentored new employees with focus on store best practices to improve onboarding processes.
- Implemented policies for efficient use of resources and improved customer service delivery.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Reviewed and verified records related to labor hours, delivery times and inventory levels.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Handled performance evaluations and disciplinary actions.
Inventory Specialist
Publix Distribution Center
Deerfield Beach, Florida
01.2018 - 09.2018
- Organized regular cycle counts to identify any potential issues early on.
- Maintained accurate and up-to-date inventory records.
- Utilized barcode scanners to quickly update inventories in the system.
- Identified opportunities for process improvement within the organization.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Managed inventory levels to ensure optimal stock at all times.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Inspected incoming materials for damage.
Distribution Operator
Publix Distribution Center
Deerfield Beach, FL
06.2013 - 01.2018
- Performed daily pre-shift inspections of equipment and verified proper working order.
- Managed shipping paperwork including bills of lading, packing slips, manifests.
- Organized warehouse storage areas for efficient access when retrieving items for orders.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained updated knowledge of industry trends related to data entry operations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Identified discrepancies between source documents and entered data.
- Reviewed existing information for accuracy and made necessary corrections.
- Assisted colleagues with resolving any issues related to data entry operations.
- Organized files according to established procedures for easy retrieval later on.
- Followed up on pending tasks until completion.
Education
High School Diploma -
Lely High School
Naples, FL06-2000
Skills
- Administrative Support
- Customer Service
- Employee Motivation
- Advanced Computer Skills
- Strategic Planning and Execution
- Employee training
- Team building
- Schedule management
- Conflict resolution
- Performance evaluation
- Communication skills
- Operations support
- Assisting customers
- Coordinating schedules
- Process improvement
- Time management
- Safety procedures
- Cost reduction
- Loss prevention
- Shift scheduling
- Attention to detail
- Warehouse operations
- Associate training
- Problem-solving
Timeline
Frontline Supervisor
Publix Distribution Center
07.2022 - Current
Frontline Supervisor
Publix Distribution Center
09.2018 - 07.2022
Inventory Specialist
Publix Distribution Center
01.2018 - 09.2018
Distribution Operator
Publix Distribution Center
06.2013 - 01.2018
High School Diploma -
Lely High School