Summary
Overview
Work History
Education
Skills
Websites
Timeline
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BRIA HOUSTON

Summary

Dedicated and proficient in customer service best practices with knowledge of service delivery and proven multitasking abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Committed to maintaining professional relationships to increase profitability and drive business results. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Frontline Supervisor

UPS
07.2023 - Current
  • Supervise employee performance, correct problems, and increased efficiency to maintain productivity targets.
  • Enforce safety policies and procedures to decrease potential employee injuries, reducing injuries.
  • Maintain safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
  • Verify operation of equipment by evaluating equipment, performing troubleshooting and calling for repairs.

Building Service Control Clerk

Ameren Missouri
07.2023 - Current
  • Reconciled credit card transactions and billing details.
  • Payroll Processing - Computed time records and wages for employee time cards, posting wage data in databases used for payroll documentation and salary distribution.
  • Process invoices in Oracle, service refunds, check accounting on invoices, and investigate and resolve billing issues associated with invoices and credit cards.


Assistant Storekeeper

Ameren Missouri
12.2021 - 07.2023
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Gain experience with operating forklifts, shrink wrap machines, bar code, and shipping documents
  • Issue or direct the issuance of material, tools and merchandise.
  • Managed inventory control, cash control, and store opening and closing procedures.

Financial Business Analyst

Ameren Missouri
08.2019 - 12.2021
  • Analyzed and audited client accounts and processed corrects by various accounting codes.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Developed integrated revenue/expense analyses, projections, reports, and presentations.
  • Investigated and researched account details errors on monthly, quarterly, and annual reports to ensure financial information has been recorded accurately.

Customer Care Analyst

Ameren Missouri
02.2018 - 08.2019
  • Analyzed and audited accounts to assess payment obstacles and determine solutions
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery, relentlessly improving trust
  • Met strict deadlines and responded to service requests and emergency callout's.
  • Deescalated multiple sensitive customer issues in regards to their electricity services while the customer was irate.
  • Handled customer inquiries, complaints, billing questions and payment extensions.

Promotions Coordinator

iHeartMedia Inc.
11.2014 - 07.2018
  • Manage onsite live setup to provide a great customer experience, trust, and transparency
  • Marketed various website and campaign performance reports and analysis, including portal metrics and e-mail campaign effectiveness
  • Managed social media presence across multiple platforms.

Education

B.S. Business Administration - Management -

University of Missouri St. Louis

Masters in Occupational Safety Management -

University of Central Missouri

Skills

  • SAAS
  • Oracle
  • CRM and CSS programs
  • Salesforce
  • Analytical skills
  • Problem solving
  • Critical thinking
  • Multi-tasking
  • Communication
  • Active listening
  • Time Management
  • Building customer loyalty
  • Proficient in using Microsoft Office programs
  • Administrative Support
  • File Management
  • Complaint Resolution
  • Staff Management

Timeline

Frontline Supervisor

UPS
07.2023 - Current

Building Service Control Clerk

Ameren Missouri
07.2023 - Current

Assistant Storekeeper

Ameren Missouri
12.2021 - 07.2023

Financial Business Analyst

Ameren Missouri
08.2019 - 12.2021

Customer Care Analyst

Ameren Missouri
02.2018 - 08.2019

Promotions Coordinator

iHeartMedia Inc.
11.2014 - 07.2018

B.S. Business Administration - Management -

University of Missouri St. Louis

Masters in Occupational Safety Management -

University of Central Missouri

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BRIA HOUSTON