Brooke Williams
Louisville,KY
Summary
Seasoned and reliable operations professional with over a decade of experience at UPS, advancing from entry-level package handling to frontline leadership roles. Demonstrates expertise in team supervision, safety enforcement, and staff development within dynamic, high-volume settings. Recognized for driven process improvements, enhancing team cohesion, and upholding exceptional service standards. Committed to applying a strong logistics background and operational excellence to contribute meaningfully to the team.
Overview
12
12
years of professional experience
Work History
Frontline Supervisor
United Parcel Service, UPS
10.2021 - Current
- Managed various areas including outbound feeders and containers as well as feeder inbound
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Collaborate with cross-functional teams to meet operational goals and improve efficiency
- Recognized for adaptability and leadership in managing different departments during staffing changes and operational shifts
Package Handler
United Parcel Service, UPS
10.2013 - 10.2021
- Consistently recognized for reliability, attention to detail, and leadership in promoting a safe and productive environment
- Promoted to Quality Trainer, responsible for mentoring new hires in proper handling techniques, safety compliance, and UPS operational standards
- Served as Co-chair for the Wellness Committee and Backup Co-chair for the Safety Committee, leading audits, facilitating wellness initiatives, and driving continuous safety improvements across the operation
- Trained as a First Aid Responder, assisting in medical readiness and supporting on-site response to injuries and emergencies
- Experienced different areas based on operational basis such as the Wings, SEA and Small Sort
Education
GED -
JCPS
Louisville, KY01-2013
Skills
- Problem-Solving skills
- File Management
- Time Management
- Conflict Management
- Administrative Skills
- Training and Mentoring
- Staff Management
- Performance Improvement
Accomplishments
During FSTS (Frontline Supervisor Training School), received many awards including scoring 100% on the test, best dressed, best overall team, and best team project.
Timeline
Frontline Supervisor
United Parcel Service, UPS
10.2021 - Current
Package Handler
United Parcel Service, UPS
10.2013 - 10.2021
GED -
JCPS