Brooke Williams
Louisville,KY
Summary
Seasoned and reliable operations professional with over a decade of experience at UPS, advancing from entry-level package handling to frontline leadership roles. Demonstrates expertise in team supervision, safety enforcement, and staff development within dynamic, high-volume settings. Recognized for driven process improvements, enhancing team cohesion, and upholding exceptional service standards. Committed to applying a strong logistics background and operational excellence to contribute meaningfully to the team.
Overview
12
12
years of professional experience
Work History
Frontline Supervisor
United Parcel Service, UPS
911 Grade Lane, Louisville, KY, 40209
10.2021 - Current
- Managed various areas including outbound feeders and containers as well as feeder inbound
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Collaborate with cross-functional teams to meet operational goals and improve efficiency
- Recognized for adaptability and leadership in managing different departments during staffing changes and operational shifts
Package Handler
United Parcel Service, UPS
911 Grade Ln, Louisville, KY 40209
10.2013 - 10.2021
- Consistently recognized for reliability, attention to detail, and leadership in promoting a safe and productive environment
- Promoted to Quality Trainer, responsible for mentoring new hires in proper handling techniques, safety compliance, and UPS operational standards
- Served as Co-chair for the Wellness Committee and Backup Co-chair for the Safety Committee, leading audits, facilitating wellness initiatives, and driving continuous safety improvements across the operation
- Trained as a First Aid Responder, assisting in medical readiness and supporting on-site response to injuries and emergencies
- Experienced different areas based on operational basis such as the Wings, SEA and Small Sort
Education
GED -
JCPS
Louisville, KY01-2013
Skills
- Problem-Solving skills
- File Management
- Time Management
- Conflict Management
- Administrative Skills
- Training and Mentoring
- Staff Management
- Performance Improvement
Accomplishments
During FSTS (Frontline Supervisor Training School), received many awards including scoring 100% on the test, best dressed, best overall team, and best team project.
Timeline
Frontline Supervisor
United Parcel Service, UPS
10.2021 - Current
Package Handler
United Parcel Service, UPS
10.2013 - 10.2021
GED -
JCPS