Brady Stambaugh
Shermans Dale,PA
Summary
Dynamic Frontline Supervisor at UPS with a proven track record in optimizing workflow and enhancing team productivity. Skilled in employee coaching and performance improvement, I successfully implemented process enhancements that increased efficiency. Committed to fostering a safe work environment while building strong relationships within the team.
Overview
5
5
years of professional experience
Work History
Frontline Supervisor
UPS
06.2024 - Current
- Supervised daily operations to ensure compliance with safety standards and protocols.
- Trained and mentored new team members on operational procedures and equipment usage.
- Coordinated workflow among staff to optimize package processing and delivery schedules.
- Implemented process improvements that enhanced efficiency in sorting and handling packages.
- Monitored performance metrics to identify areas for staff development and operational enhancement.
- Facilitated communication between management and employees to promote a cohesive work environment.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
- Ensured compliance with industry regulations and company policies, minimizing potential legal issues or financial penalties.
- Contributed towards overall business growth by meeting/exceeding individual targets while supporting team objectives.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
- Managed and prioritized production processes and implemented production plans.
- Reduced workplace accidents through the implementation of safety policies, procedures, and training programs.
- Inspected products prior to shipment to verify accurate labeling and recordkeeping.
- Optimized resource utilization by reallocating staff as needed based on workload fluctuations or changing priorities within the business unit.
- Enhanced team productivity by implementing efficient scheduling and task allocation processes.
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Verified operation of equipment by evaluating equipment, performing troubleshooting and calling for repairs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
Unloader
UPS
11.2023 - 06.2024
- Unloaded packages from delivery trucks, ensuring efficient flow of goods into the warehouse.
- Sorted and organized packages by destination, enhancing retrieval speed during dispatch.
- Utilized hand trucks and dollies for safe transport of heavy items throughout the facility.
- Complied with safety protocols to maintain a hazard-free work environment during unloading tasks.
- Collaborated with team members to streamline unloading processes and improve operational efficiency.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
Door-to-Door Sales Representative
Powur
08.2023 - 11.2023
- Engaged potential customers through door-to-door outreach, promoting solar energy solutions.
- Educated homeowners on benefits of solar technology and sustainable practices.
- Developed rapport with clients, addressing inquiries and overcoming objections effectively.
- Conducted market research to identify ideal neighborhoods for targeted sales efforts.
- Collaborated with team members to strategize sales approaches and optimize performance.
- Leveraged CRM software to track leads and manage customer interactions efficiently.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
Loader
UPS
11.2021 - 07.2023
- Operated loading equipment to efficiently move packages to designated areas.
- Followed safety protocols to ensure a secure work environment for all team members.
- Collaborated with team members to streamline package loading procedures and improve efficiency.
- Trained new employees on safe handling and loading techniques.
- Monitored package quality, reporting any damage or discrepancies found during loading operations.
- Implemented best practices for optimizing space utilization within delivery vehicles.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Followed all safety and security protocols to minimize risk of injury.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
- Consistently met deadlines while maintaining high levels of attention to detail in the loading process.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Host
Olive Garden Restaurant
11.2020 - 11.2021
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements.
- Communicated with kitchen and wait staff to enhance service efficiency.
- Assisted in training new hosts on operational procedures.
- Monitored dining area for cleanliness and readiness for new guests.
- Handled guest inquiries and complaints with professionalism and care.
- Collaborated with team to maintain high service standards during peak hours.
- Adapted quickly to changing situations, providing support as needed.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
Education
High School Diploma -
West Perry
Elliottsburg, PA06.2021
Skills
- Customer service
- Employee coaching
- Motivation techniques
- Problem-solving skills
- Time management
- Listening skills
- Relationship building and management
- Training and mentoring
- Team building
- Staff management
- Team supervision
- Workflow management
- Complaint resolution
- Conflict management
- Effective planning
- Performance improvement
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Reliability
- Critical thinking
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Health and safety procedures
- Superior work ethic
- Delegation and supervision
- Staff coaching and training
- Flexible work schedule
- Adaptable to changing demands
- Self motivation
Timeline
Frontline Supervisor
UPS
06.2024 - Current
Unloader
UPS
11.2023 - 06.2024
Door-to-Door Sales Representative
Powur
08.2023 - 11.2023
Loader
UPS
11.2021 - 07.2023
Host
Olive Garden Restaurant
11.2020 - 11.2021
High School Diploma -
West Perry