High School Diploma - Associate’s Degree
West Brunswick High School
Shallotte, NC
Shirley Montalvan
Greer,SC
Summary
Dynamic Frontline Supervisor at Lowe's with a proven track record in employee coaching and customer service excellence. Enhanced operational efficiency through strategic process improvements and effective problem-solving. Fostered a positive work environment, reducing turnover and boosting team performance, while implementing training initiatives that elevated service quality and client satisfaction.
Education
Work History
Frontline Supervisor
Lowe’s
- Supervised daily operations, ensuring compliance with safety procedures and quality standards.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored team members in customer service excellence and product knowledge.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Trained newly hired sales team in upselling techniques.
- Enhanced team productivity by implementing efficient scheduling and task allocation processes.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
Skills
- Customer service
- skills
- Time management
- Administrative support
- Team building
- Cash handling
- Training and mentoring
- Goals and performance
- Employee training
- Conflict resolution
- Teamwork
- Refunds processing
- Fraud prevention
- Multitasking Abilities
- Customer service management
- Handling complaints
Timeline
High School Diploma - Associate’s Degree
West Brunswick High School
Frontline Supervisor
Lowe’s