Tom Roberts

• Maintained an up-to-date knowledge of products, services, promotions, policies, and procedures.
• Greeted customers and provided product information.
• Conducted test drives for prospective buyers.
• Maintained customer satisfaction by providing prompt, reliable service.
• Advised customers on financing options and warranties available for their purchase.
• Developed relationships with potential buyers through phone calls and emails.
• Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
• Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
• Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
• Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
• Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.

Contributed positively towards company reputation through consistent adherence towards policies governing punctuality, cleanliness of vehicle interiors/exteriors and personal grooming standards.

• Improved safety records by conducting thorough pre-trip and post-trip vehicle inspections.

• Ensured adherence to production deadlines by efficiently operating various presses and auxiliary equipment.
• Minimized disruptions in workflow by anticipating potential problems related to materials or equipment malfunction and taking prompt corrective actions when required.

• Maintained daily, legible DOT log book and submitted corresponding documents.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

• Collaborated with other departments to optimize production workflows.
• Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.