Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Tom Sagi

Chevy Chase,Maryland

Summary

Motivated and detail-oriented IT professional with over 2 years of hands-on experience in desktop support, networking, and systems administration. Skilled in troubleshooting hardware, software, and network issues under pressure, with proven success in IT projects, customer service, documentation, and training.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Combined IT Role

Israeli Intelligence Unit (8200 & Sapir)
Israel
09.2024 - 09.2025
  • Resolved technical escalations.
  • Automated tasks using PowerShell.
  • Authored training documentation.
  • Supported IT projects and assisted in incident response.

Network Administrator & Technician

Israeli Intelligence Unit (8200 & Sapir)
Israel
03.2024 - 08.2024
  • Managed VLANs, ports, and switches (VSS/FEX); configured devices and resolved DNS/connectivity issues.
  • Operated under strict supervision, high workload, and time-sensitive conditions.
  • Gained experience with ServiceNow ticketing.

IT Technician / Desktop Support

Israeli Intelligence Unit (8200 & Sapir)
Israel
09.2023 - 02.2024
  • Provided Tier 1 Active Directory support.
  • Managed hardware lifecycle—imaging, deployment, and troubleshooting—for workstations and VoIP.
  • Utilized Azure Intune and VMs for remote system administration.

Education

Bachelor of Science - Cybersecurity

Purdue University
West Lafayette, IN
12-2029

Skills

  • Basic programming skills in Python C#, JavaScript, HTML, CSS and SQL
  • PowerShell scripting for automation

Accomplishments

    Recognized with a Battalion Certificate of Excellence for outstanding performance and dedication.

Certification

  • CompTIA A+ (Core 1 & Core 2) – self-taught.
  • Microsoft Azure Fundamentals (AZ-900) – self-taught.
  • MS Excel – Level II & III Training. Certifications of completion.

Timeline

Combined IT Role

Israeli Intelligence Unit (8200 & Sapir)
09.2024 - 09.2025

Network Administrator & Technician

Israeli Intelligence Unit (8200 & Sapir)
03.2024 - 08.2024

IT Technician / Desktop Support

Israeli Intelligence Unit (8200 & Sapir)
09.2023 - 02.2024

Bachelor of Science - Cybersecurity

Purdue University