Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tom Saueracker

Dover,NJ

Summary

Dynamic Event Coordinator with a proven track record at Gizmotron, Inc., excelling in service excellence and conflict resolution. Expertly managed event logistics and vendor relations, ensuring seamless execution and high client satisfaction. Recognized for innovative problem-solving and effective communication, consistently delivering exceptional results in high-pressure environments.

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

15
15
years of professional experience

Work History

Event Coordinator

Gizmotron, Inc
07.2020 - 06.2025
  • Oversaw event logistics, venue scheduling, and accomodations.
  • Coordinated with vendors and event venue representatives.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.

Customer Service Representative

DDS LABS
07.2023 - 01.2025
  • Interacted with dentists and other medical professionals to resolve complaints or provide updates regarding custom dental products.
  • Provided technical and material support to dentists and other medical professionals regarding dental products.
  • Managed 40 to 50 incoming calls with the highest degree of courtesy and professionalism.
  • Proactively followed up on all unresolved issues with dentists and other medical professionals so as to ease concerns and provide security.

Customer Service Specialist

Niagara Conservation, Inc
12.2016 - 07.2020
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Managed 40 to 50 incoming calls while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Interacted with other departments within Niagara to resolve potential issues.

Certified Nursing Assistant

Lincoln Park Care Center
11.2010 - 12.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Education

Associate of Science - Biology

Morris Community College
Randolph, NJ
06-2027

Skills

  • Service excellence
  • Effective listening
  • Problem-solving skills
  • Detail-oriented data management
  • Conflict resolution
  • Customer service expertise
  • Client interaction proficiency
  • Experienced with digital tools
  • Proficient in conflict management
  • Call center operations
  • Timely follow-up communication
  • Expertise in product features and benefits

Timeline

Customer Service Representative

DDS LABS
07.2023 - 01.2025

Event Coordinator

Gizmotron, Inc
07.2020 - 06.2025

Customer Service Specialist

Niagara Conservation, Inc
12.2016 - 07.2020

Certified Nursing Assistant

Lincoln Park Care Center
11.2010 - 12.2016

Associate of Science - Biology

Morris Community College

Similar Profiles

CREATE PROFILE